"Terrible property management company"

Terrible property management company, the people will basically lie to the residents. They company merged with First Port, avoid at all cost!

"One of the better management companies"

manage the building reasonably well and listen to feedback.

"Utter Disgrace"

Mainstay are so bad. I don't understand how they are allowed to legally operate.
The ground rent for our property is £150 per year with them when locally its about £10. Also whilst moving home they demand £120 just to give the solicitor some pointless information.
As others have mentioned, they are quick to send demanding letters for payments and have no problem issuing threats to recover money.
I will never move to a property that is managed for ground rent by Mainstay again.

"Helpful and Responsive"

I found Mainstay to be helpful and very responsive. They helped me understand the process when dealing with a Deed of Variation for ground rent. In particular Molly Wood and Carole Martin are both very professional and a credit to Mainstay.

"I recently had the opportunity to…"

I recently had the opportunity to engage with the operator of my flat while settling a service charge, and I must say that the experience was nothing short of exceptional. From start to finish, the operator displayed a high level of professionalism, efficiency, and outstanding customer service. Thanks Sipho!

"Terrible"

Terrible, I would ensure I never live somewhere managed by them ever again. No response ever, only comms are unsubstantiated demands for money, worse being a demand for money relating to a flat years before I had even owned my flat in the complex, which I later found out hae not been an authorised communication, radio silence on any refund though. Avoid at all costs

"Check your year end audited accounts."

Mainstay managed our apartment block until it went over to FirstPort within the last year. The residents asked for a road gully to be unblocked because it had got silted up due to lack of routine maintenance. When we received our year end audit of accounts we were charged over £900+ for this work. We queried this and they could only produce a bill for a camera survey for just over £200 which was completely Unnecessary. That’s all it needed was a gully gulper costing about £250. When challenged they could not offer an explanation for this. I would suggest to everyone that you ask to see quotations for all work prior to it being carried out and check your year end accounts. A guide is to allow £150/man per day plus materials and VAT.

"You definitely could not find a company…"

You definitely could not find a company more useless than this. Seriously.... How this company is allowed to operate is beyond me. When they want money they will be easy to contact, when you need something you never get any reply. Ignorant, unprofessional and a complete joke of a company. Has to be one of the worst in the UK

"Mainstay incompetence."

I want to rate mainstay zero as regards bill for land rental, I own an apartment in Wednesbury west midlands, I recently recieved a bill for ground rent for £496 so I paid this then after that a bill for £200 I paid the £496 but then the other letter said £200 I am so so angry about this useless and incompetent are the least I can say ripping good working people off from what I can see fat cats getting richer on the working class folks as I work in the NHS you should be ashamed of your selves get my bill correct and give me my £296 back as I unlike you have to work hard for my money.😡

"The worst management company I have…"

The worst management company I have ever come across.