"Mainstay - poor property management, service levels and customer focus"

Mainstay manage the Wessex in Bournemouth. This is a new build handed over to Mainstay approx. April 2021. In the public areas carpets are stained / dirty the walls are marked. The lifts are shabby and un clean. The emergency phone does not work in the lifts. The man entrance security doors fail to lock at times. The secure parking gates are nearly always jammed open. When you contact the management team you have to leave a message or email. they never return your call or mail.

"0 stars - Unpleasant to deal with"

As stated in other reviews this company deserve a 0 rating.Dealing with them inspires a sense of hopelessness Lack of transparency. Very very difficult to get information from them. Don’t believe their propaganda - committed to keeping service charges down means charging more than ever before. Doing the best for residents means making their lives a misery. They treat Leaseholders badly and only use them as a “cash cow”.

"Awful customer service"

Bad at responding to repairs. Impossible to get in contact with. Took over 6 months to get a new tenancy agreement sorted for a property.
Cannot recommend less.

"Worse management company in UK"

There should be a option for 0 star as they are not even deserve to get 1star. The worse management company in the UK. Never go with them, they failed to provide even minimum standard of services and just want money and charges for extra services which even not available in my Flat. Government should close these type of cheap and worse management company. Very poor service.

"7 consecutive days with no water!"

7 consecutive days with no water!
they gave notive for a 2 days repair, then the water never came back and we kept getting false information and lies about the repairs.
7 days, and counting with no water supply, and no actual reliable date on when it will come back.

"Very poor customer service"

Very poor customer service. I emailed them several times with my queries and haven't heard from them at all. Avoid!

"A racist company..."

Please do not use this racist company; it should be closed immediately! I recently moved to a new apartment and requested sublet consent from this company. I sent several emails, and they kept ignoring me for one month!!! While my local friend received the reply promptly after sending them an email. They are so arrogant, and replying to your email depends on your ethnicity! I cannot believe why such behaviour is allowed in the UK!

"Absolutely terrible and unprofessional…"

Absolutely terrible and unprofessional team. You will be kept on the line for 1 hour, when someone answers they are extremely rude and hang up the phone.
You can be on the phone 1 hour and no help.
I do not advice them!!
Avoid

"Terrible Company"

Terrible Company - it doesn't actually look like they even read the reviews>

"Useless"

Useless - so much chasing for little things. Sale of my house was delayed due to this company not providing simple information in a timely way. Constantly having to chase daily. Incompetent company. Would never wish to use again.