"Very poor service and appalling budget…"

Very poor service and appalling budget management. Mainstay have managed a development where I own a property for the last 6 years and I would never buy a property managed by them again. They are un-responsie and can't manage a budget (sevice charge has increased almost 60% in 5 years). Avoid!!!

"Dealing with these people makes me feel… SICK"

Dealing with these people makes me feel sick, I am now looking at selling my place because I don't want to deal with mainstay anymore they are clowns!

"How low can you go?"

I'm a Leaseholder Director at a property in West London, managed by FirstPort.

There's been a lot of bad stuff but today's is award winning. Brace yourself.

For three years our agent has been raising cladding issues on behalf of Leaseholders to the freeholder at our property, but always says "they're difficult to get hold off".

After thinking something was up, and doing it myself, I was immediately informed they sold the freehold to a third party in 2019.

For three years, our manager has been writing letters and calling the wrong company. We would have better luck writing to Father Christmas. I've seen him as many times as our manager.

Well done Mainstay. You still find ways to impress me.

Bravo.

"Shocking service"

Shocking service! I've been trying to get a Deed of Variation to sell my property. Looks like the sale will now fall through because Mainstay have not actioned the request made 6 weeks ago!

"Absolutely terrible customer service"

Absolutely terrible customer service. I have been trying to get answers to questions relating to unexpected hikes in service charges since the first week of January 2022. It is now 25 Feb 2022 and my questions are not answered. I have had to chase countless times, and the only response i have managed to get so far has not answered any of my direct questions .. my chasing continues.

"A truly awful s**t show of a company"

A truly awful s**t show of a company. It would be easier to contact my dead relatives.
I echo the comments regarding the resales team. Do they exist?
I have been trying to obtain easily available information from them for months. Even the housing association of my shared ownership can not get a response from them.
You've got better odds of Boris telling the truth rather than a response from them.

"Just a horrible company to deal with"

Just a horrible company to deal with - cold, mocking, no humanity and all done with an air of smug aloofness arising from hiding behind a veneer that what they do is legal. That may be so but I would not able to sleep at night if this were my company knowing how poorly they treat people who have no choice but to use Mainstay.

"Uncontactable agents, uses poor providers & shady business practices with terrible user portal to hide irregularities."

Mainstay took over our property and developments ground maintenance in Jan 2021 and have already been fired by the residents association for the ground maintenance but unfortunately we have been forced to keep them as a building management (for now).
Our property manager refuses to answer emails, calls, or any communication for months I've had to get the developers involved to just get a response. They use the worst companies for the works and they inflate the charges and then overcharge for the works on the service charge with no roll over funds the extra money just disappears. (as an example they charge us £400 for communal water but the official invoice from Affinity water was only for £45. How is it possible to charge almost 1000% increase for a service then not make any adjustments for the 2nd years budget they charged us another £400 for year 2) I could go on and on of poor practices this company holds so dear. I know at least 5 residence that have moved properties with MAINSTAY being a large contributor to why they left.

If you are thinking of using this company please think twice and really consider how you want your property managed. If they are your management company then I'm sure you know what I am referring to.

"Absolutely shocking company"

Absolutely shocking company, I’ve been trying to move out of my flat since last August and haven’t been able to obtain the correct documents from them for the solicitors. No one in the resales team has a phone to actually speak to a person, and the customer services team have no clue what’s going on. Emails to resales go unanswered and there is no one else you can speak to. If I could give them minus stars I would. We are about to lose our mortgage offer and possible our onward purchase because of this company’s incompetence (and that of Orbit homes)

"Resales team is non-existent"

Resales team is non-existent! I have been waiting a year to sell my flat because the management company will not respond to queries.

Ive submitted 2 stages of complaints and now i am sending on my complaints to be i investigated by the property ombudsman -this is disgusting service and is impacting heavily on peoples lives.

This company needs to be held accountable for the issues they are causing.