"Giving one star but it's definitely…"

Giving one star but it's definitely less than that!!
Horrible experience I have been chasing them for documents required for my sale for months. Made payment to them and they are now ignoring my e-mails and not providing the required documents.
Awful!!

"Can't get ahold of anyone."

Can't get ahold of anyone.

Only time they get into touch is to demand the service charge be paid, and/or threaten residents with legal action.

Can't get a response out of them to fix issues.

"This place was amazing"

This place was amazing. Super friendly staff. Extremely clean! They have no issues with taking care of anything you ask. The people at the front desk are very polite. Overall it’s a welcoming place. My daughter and I were very comfortable with our stay.. we will definitely recommend it to you!

"Absolutely shocking."

Probably the worst experience I’ve ever had with a company. Customer service is completely non-existent. They just won’t reply to emails or answer any questions. The only thing they’ve ever put any effort into is requesting payment, any questions you raise about these invoices will simply be ignored. I raised a formal complaint about how they wouldn’t respond to any of my questions, that was 4 months ago and shock horror, they haven’t replied to that either. That is despite their website saying they resolve all complaints within 15 days. The communal areas of our building went months without being cleaned and genuine maintenance requests are just ignored. They also requested more money from the building next door saying they had gone over budget (God knows how when they do absolutely nothing!). The residents there queried this and audited them to find out they hadn’t overspent at all. They are beyond incompetent and we are doing all we can to get rid of them. I’ve no idea why anyone would ask this lot to manage their building, but please avoid like the plague.

"This company has very poor service"

This company has very poor service. No response to emails. Unable to tell me have they derived the figures and calculations of what they charge.

"the service is appalling"

the service is appalling. Response times are glacial. Fees are are on the upper end of exorbitant. Systems are confusing. Group integration for the consumer is non-existent

"Woeful"

Just absolutely terrible customer service. Never reply to emails or phone calls, which is more than problematic when you have a leak for example. Avoid.

"This company are a money grabbing shambles"

This company are a shambles, I have an area grass alongside my house which they have cut, albeit shoddily and I have complained and sent several emails and photos showing the state of the Pathways with overgrown hedges weeds and knee deep grass.
They are currently working in my road today, but I approached the workmen who said it wasn't on their jobsheet??
I called mainstay to ask why my grass wasn't part of the upkeep as I have sent 3emails already? a rather bungling man asked me to send more pictures which I refused, I told him if the work wasn't done by the end of the week, I'll do it myself and charge them £25 an hour.
At 66yrs old not something I should be doing.

"Terrible, Useless Company."

Absolutely terrible service. Useless company, unfortunately we had no choice but to use them! Glad they're no longer going to be managing our new build estate. Good riddance!

"Absolutely disgraceful company"

Absolutely disgraceful company. They take money but do next to nothing. You can't even walk up the path to my house because of brambles and thistles growing across it. I have to get away from them by selling up and they charge me £180 for the privilege!