"Kleine opstartproblemen, mooie producten"

Op wat kleine opstartproblemen na, uiteindelijk 3 mooie jurken gekocht. Mooie kwaliteit en goede stof die niet snel kreukt. De mouwen mogen iets langer zijn, maar voor de rest een prima pasvorm. Ik ben heel tevreden.

"Appalling customer service"

Sotra left one item out of my parcel... their customer service is disgusting. Once you email your they take over a week to get back to you. I emailed them the day I got my parcel and got an automatic reply to say they would answer within the week. They didn't!! They happily posted all over Instagram in the week up to their reply. so I tried contacting them via Instagram and guess what? They don't answer messages over Instagram either. When they did reply 8 days later I had to give them my order details and what was missing and they said they would post it out. Its been a good month now and I have nothing. I asked for a tracking number and they haven't had the decency to send me that... Ive had more emails asking me to review them on trustpilot. 7 or 8 to be Precise! I raised a PayPal complaint with them too but they didn't answer PayPal. Anyone who fancies proof is more than welcome to message me. Sotra would do well to improve their customer service. Their products may be ok but I would never recommend on their customer service record.

"De 2 weken om te ruilen waren net…"

De 2 weken om te ruilen waren net voorbij, toch de kans gekregen om het om te ruilen. Top service! 👍🏻

"Quick delivery"

Quick delivery, lovely abaya, great material. Looks exactly like the pictures, but it's a little bit too long for me. I wish that the other colours weren't sold out or else I would've gotten more.

"Ben erg tevreden met de bestelling"

Ben erg tevreden met de bestelling. De kwaliteit en de stof van Abayas, khimaar's, niqaab, hoofddoeken en handschoenen zijn super goed Alhamdulillah. Heb 3/4 keer achter elkaar besteld en ik ben benieuwd naar de zomer collectie 🤗

"Super contente"

Super contente ! Les articles sont magnifiques !!! Barak Allahu fikoum

"Beautifully Modest Abayas & Niqabs"

Items shipped extremely quickly & were well-packed. The colors were just beautiful & vibrant, in person, as there were on the website. I am completely pleased with my purchase.

"Commande magnifique et délais très…"

Commande magnifique et délais très rapide🤩👌🏽

"The absolute worst!!"

I originally gave this company two stars after it had only been like 3 weeks and my items were not yet delivered. I was hopeful. Boy was I wrong. I'm on week 8 and have yet to receive my items. Not only that the customer service is HORRENDOUS. Absolutely terrible, only after I had requested a refund due to the LACK of communication did they suddenly get customs clearance and sent my items. They haven't answered any other emails I've sent, they don't care about your customer experience. You won't even be acknowledged when you tell them that you're having a bad experience and they falsely advertised the amount of time it will take to ship items overseas. Well done sotra for caring more about your Instagram posts than your customers. Honestly this company is awful and if you're thinking of buying from here, do yourself a favour and don't.

"Mooie abaya en khimaar 👍 Masa Allaah"

Mooie abaya en khimaar 👍 Masa Allaah. Zit heerlijk.!
Prettige service!