"I contacted T&K about some card…"

I contacted T&K about some card misprints for one of their boardgames. Within 24 hours of my email, I'd had a response and notification that new cards would be posted to me.
So my thanks to Nicky and Jane for their amazing customer service (T&K's boardgames are fantastic as well, would highly recommend Lost Cities and Targi!).

"Amazing customer service."

Amazing customer service from Nicky, who was so responsive and helpful. I emailed to request some parts I'd lost and she posted them to me the same day at no cost. I can't thank her enough. Oh, and I love the exit games and advent calendar, so brilliantly thought out. Great company.

"Replacement parts "

Prompt, straight forward, helpful - excellent customer service. A lot of companies could learn from their example!!!

"Missig piece in game - customer service"

Opened up a newly sealed Exit game which had a key component missing meaning we couldn’t play the game. I emailed customer service and received a quick response to confirm they’re sent the missing component in the post. Fantastic customer service.

"Amazing service"

Amazing service! Found an old Remote Control machines set bought years ago. Unfortunately on opening the Experiment Kit after 5 years or so, I discovered 3 of the 182 pieces were missing so reached out to the company via the UK online site and got replacement parts sent immediately.
Faultless service. Hours of fun to be had now by my budding engineer child.

"Excellent customer support"

Excellent customer support, very responsive and friendly. They make great products as well.

"Outstanding customer support"

Outstanding customer support provided by the team at Thames and Kosmos. During the Christmas/New Year period their response was fast and extremely helpful - more companies should aspire to be as good!

I'll be back, and will be recommending Thames and Kosmos to family and friends :-)

"Top class"

My partner and I have played so many of the exit games and have loved all of them! By far the best designed mystery/escape room games out there.

Sometimes mistakes happen though, and we recently experienced a game which was wrongly packed (cards/items missing) - making the game unplayable. Unfortunately we hadn't saved the receipt as we had never had problems before so we could not return it to the shop. So, I sent and email to Thames and Kosmos and they rang me within 5 minutes and told they would sent a new game immediately.

Top class games and top class service! Very impressed:)

"Excellent products, excellent customer service!"

I'm a huge fan of the Exit: the Game series. It's always a good challenge, great fun, and gets us in the flow state. I recently bought one that was missing an important piece (the decoder disc), and when I emailed Thames and Kosmos, they sent me the piece at no extra cost. Excellent products, excellent customer service!

"Best customer service ever"

Having an engineer mad son yesterday was not the 1st time that I have had dealings with Thames & Kosmos and they are as fantastic, easy and pleasant to deal with as when I first contacted them. Customer service is THE best and second to none. I recently wanted to pass on my son's engineer kits to a younger member of the family and a couple of parts were missing, a quick phone call and the said errant pieces arrived through the letter box the next day, 1st class. Many many thanks to Nicky for her stirling service and I wouldn't hesitate to recommend this company to anybody.
Excellent company, excellent service, excellent products 👍🏻