"Devoted user of Snap"

Over 30 years of using Snap, I continue to be delighted and praise it to my colleagues and clients. My research consultancy simply can not work effectively without Snap. It's so adaptable and user friendly for projects of any size.
I look forward to continuing to use Snap, in the post covid times ahead, especially with the exciting new upgrade now available

"Brilliant survey tool"

I love Snap Surveys and have been using it heavily for over 5 years. It's so flexible but really good value for money and you get all the proper survey features at once rather than having to pay extra for doing research properly! It isn't too tricky to learn to use. My one suggestion would be instead of PDF autogenerated reports with graphs in, to be able to create graphs that can be used directly in PowerPoint and Word. Would save me so much time!

"Brilliant research partner"

Since 1997 Snap have been a fabulous partner and we have loved working with them to build our business, from our foundation training through to running multi regional global studies for the worlds biggest brands, Snap was the platform we used. The real strength is how quickly they respond to help you when you need it, there isn't much spare time in Market Research, so when you need help, you need it now, and Snap are brilliant at that. The product is world class and they have a very innovative approach to meeting the industry needs with regular updates to add in functionality that clients expect in a very fast moving market. We have and will continue to refer our partners and clients to Snap whenever the opportunity arises, great company.

"Carly in Snap Support is amazing"

Carly in Snap Support is amazing, she's shown such enormous patience with me, working through the endless queries I have as I'm getting to grips with the software after 10 years away from it. I really don't know what I'd have done without her support. Thanks so much.

"The support and customer service is fantastic!"

When making my first survey with Snap, I got a bit stuck and emailed the company for support. A kind employee got back to me really quickly, and continued to help me through any query I had. We ended up having many back and forth emails as I was so new to the software so was getting confused here and there, but she helped me continuously and was patient and thorough in making sure I understood how to fix the problems I was having, with genuine kind words and screenshotted step by steps.

This software is amazing and the support is phenomenal - friendly and fast. I would highly recommend! Thank you Snap.

"Snap is a must!"

We are an NHS Trust which has using Snap for several years now for both audit and survey data collection. The product is essential to the work we do, easy to use and capable of so much. The support provided is excellent, very responsive and hugely knowledgeable support staff. Snap has really come into its own during Covid, where we have used it for lateral flow test data capture. We've had a huge amount of support and guidance from an individual support person and the system we've set up has worked beautifully. Wouldn't hesitate to recommend.

"Rubbish Don't waste your time"

This is just a middle man acting for a company called cint and don't take any responsibility. You get bounced around to other survey platforms , asked the same security questions time and time and time again. Only to be told the survey is finished or full or "not active at this time". AVOiD !!!!!!!!!!

"Undoubtedly the best survey software..."

We have been using Snap since 1998 to design and analyse survey data for our clients, and would never go elsewhere!
Snap is a very strong analysis package (comparable only to SPSS, but much easier to use), and is very flexible on survey design. Running your surveys through Snap Webhost also means you know all of the responses you are gathering are secure and backed up.
The level of customer support from Snap is also excellent. There is a huge resource library of worksheets and tutorials for every level of Snap user, but the helpdesk is always very efficient and knowledgeable if you need help in a hurry or your question is a bit more obscure.

"Excellent survey design and analysis software"

As a research consultant, I've been using Snap survey software for over fifteen years now to design, field and analyse surveys for various different clients. I find that it has a lot of useful features and is much more intuitive than SPSS, and the team are obliging and responsive. They were accommodating recently when it came to using it in my role as a school governor, too. My one plea would be to develop a Mac desktop client as at the moment I have to run it using a PC emulator, which is a pain.

"Snap survey new user"

I am a new user of snap survey, on behalf of my football club. I found the whole experience really positive - I had some login issues initally, but these were sorted very efficiently - and the constant support through the whole process was really impressive.
I designed my own survey, distributed to members, and am now presented with really easy to read and very useful data. I would thoroughly recommend Snapsurvey to anyone