"Great cleaning service"

Great service. The cleaner arrived on time and asked what the requirements were almost instantaneously. Made my place look spick and span.

"Efficient and friendly service"

Yanka always does a thorough job and if there are any areas I want her to focus on I leave a note and it is always done.

"Good clean, easy to use, good communication"

Everything was great except that the cleaner lost a part of my keychain, and that part had a lot of sentimental value as it was a gift. Not a huge deal but could have been easily avoided, apart from that I was v happy.

"Does not service my area, but allows me to book a cleaner in my area, took payment then a few days before told me they didn't service my area then took a week to refund money."

So I found Mopp online and it said the serviced the Guildford area, so then I booked a cleaner around a month in advance to clean my house. They then took the money at the time of the booking as it was for a one off clean, which was fine. Then about 2 days before the clean was due to happen I was contacted and they said they don't service my area and they won't be coming over to clean which was really annoying as I now didn't have a cleaner for the time I needed one and couldn't arrange one that quickly. It then took about a week for me to get my refund and what's really annoying is I look for a cleaner in Guildford and they are still advertising online that they service this area which is a bit crap really as it should be a really good service but it was just irritating.

"Horrible experience with this company"

Made my first booking for a clean this weekend with Mopp. 12 hours before the clean they call me and tell me that they do not have a cleaner available despite the booking being confirmed 3 days before the call. Since the booking was on Saturday I told them I can only do the weekend due to my work and they basically said 'tough luck' we will refund your money. i told them they were ruining my Saturday by calling me on a friday evening as I had planned around this clean and they should offer me a discount on a future clean. the manager was arrogant and I did not even get an apology, forget a discount. horrible customer service! if you have a trusted cleaner or are willing to take a contract out there are better options out there. for those like me who want one off cleans there aren't that many options so less to choose from. All in all a less than ideal experience. I had refrained from posting this review until they sent me an email asking me to comment on my experience. what a joke!

"Clever idea, utterly broken"

Mopp is not fit for purpose. There are fundamentally broken parts of the business which are really hurting its very obvious potential. On three separate occasions, with three different cleaners, they either haven't turned up at all or have had to be cancelled due to being 45+ minutes late.

The crux of the problem is Mopp owning the communication/relationship of the cleaner. Today's, who failed to show, could have texted or phoned me to tell me they were going to be late. Instead, I spoke to Mopp, twice, and after three-quarters-of-an-hour, told them I couldn't wait any longer. Why wasn't I told, by text/email/phone, of the late arrival? Arm your cleaners with phones (I'm sure they have them anyway), and as part of their contract insist on a) tracking their location and b) sending a message to HQ when they're sure they're going to be 5 mins late, and offer an ETA. How difficult is that?

It's a shame for the cleaners, all of whom must be reliant on regular work, and a pity that Mopp is simply not ready for public use.

"Really Poor.Avoid"

So many issues with this company how they manage to stay in business i do not know. Cleaners not showing up, customer service don't know their left from the right, the cleaners that have shown up have been been teenagers who just don't know how to do a thorough clean. One young girl damped the mop under the tap in the bath never using the bucket provided and proceeded to mop the entire house with it, not rinsing it between rooms. AVOID if you want to AVOID a headache

"So convenient!"

Being able to pay online makes all the difference rather than having to remember to take cash out! Cleaner is helpful friendly and does a good job. Very happy with the service.

"3 no shows in a row"

Total waste of time. They are easy to book and so we really wanted them to be good as very convenient. However three times in a row we booked them, and three times in a row they did not show up. We spoke with them and there was no confusion or complications about the face that we had a booking... the cleaners just didn't show! They apologised and refunded of course but one no show is not ideal... three is just silly!
Just to clarify so that they know who we are this is the Russell Road booking, booked by Henry.

"Super nice cleaner, professional and really trustworthy"

Our cleaner did a magnificent job. I would strongly recommend Mopp's services to my friends.