"AVOID this dishonest company."

Please do not believe the clearly fake reviews below. Who on earth is currently looking at booking ski holidays? Clearly an attempt to push down the more realistic and honest reviews from ACTUAL customers.

After reading their most recent blog, where they announce that they are 'relieved' to have weathered the COVID storm, I felt obliged to comment to warn potentials clients away from this company.

Their primary concern has ALWAYS been about making the maximum amount of profit, NOT about satisfying guest expecations. Your holiday is NOT their priority. I understand a company has to make money, but when a company is charging upwards of £14k for the peak weeks (Christmas and Feb half term) and there is no change in menu, with a quite frankly embarrassing weekly budget per person, it is clear how this company is operating. Although they have stopped their chalet programme, evidently they are counting on some of their competitors not 'weathering the storm' and are trying to keep a name for themselves within the ski industry.

Please read the reviews further down which give an accurate description of Powder White's handling of the pandemic. If you needed any more encouragement to stay away from Powder White, I would not trust a company that made their employees cover the difference if they were over budget at the end of season.

"Powder White helped me find the exact…skiing holiday I was after"

JPowder White helped me find the exact holiday that suited my family group (6 adults, (3 couples)), differing skiing abilities. Sadly, the virus put paid to the holiday this year. The team refunded my expenses quickly and efficiently. We hope to be in a position to try again next season. For those unsure of what would best suit their group (and for those that do), I thoroughly recommend giving Powder White a call.

"Great customer service"

When we originally booked in our holiday through Powder White, we had the customer service team help us immediately to make sure everything was good. The team are very responsive to email and will help with our requests. Powder White have maintained this through the difficult COVID times, especially with our refund request by helping us get it back so quick. I will definitely be using Powder White for future trips.

"Excellent service"

Duncan who was dealing with my booking was fantastic and really listened to what we wanted for our group and found us the perfect place within budget. He was upfront and honest. When Covid forced the holiday to be cancelled the money was back in my account on the exact date it had been promised - no chasing. Will definitely be using them again!

"Good service and quick response time"

Good service and quick response time. Needed to cancel my booking due to flights being canceled, that was quickly processed and I got a full refund.

"Dishonest company"

Powder White refused to repay any refunds to customers impacted by the Covid Pandemic, without reasonable grounds for doing so. It is illegal to profit from force majeure.

Powder White audited company accounts make interesting reading. Reported retained earnings indicate: FY20 (Covid Year) £345k profit vs £187k LOSS in FY19 and £0k break even in FY18.

Powder White has claimed it did not profit from the pandemic. It is hard to understand how this can be true (without further information being made available). In fact it appears, unearned customer money from the pandemic has been used to cover previous operating losses.

Please do not support this dishonest business.

"Very helpful and communicative"

Very helpful and communicative, especially in light of the constant changes to travel for Covid! No issues with a refund.

"First class."

Every aspect of communication, kindness and the physical accommodation at the resort is topclass with Powder White.

"Excellent customer experience"

We booked before the pandemic, so when the multiple lockdowns happened, we decided to 'wait it out'. Duncan at Powder White was incredibly helpful, offered us options with flexibility, and managed all our questions really well. While we ended up getting a refund, we would certainly book with Duncan at PW again. We thought he provided an excellent customer experience.

"I would highly recommend Powder White"

I would highly recommend Powder White. The team are super responsive and helpful. The website it easy to use!