"Continued refund delays"

Our Christmas ski trip to France was cancelled and we had initially picked Powder White as they had good COVID guarantees that would be dealt with quickly

Disappointingly, 10-weeks since we confirmed we would like a refund, we're still waiting to receive the money. No detail in the contract suggested there would be a large delay in receiving a refund in the event that would be necessary and we're still awaiting confirmation when we may also get it. I do have sympathies for businesses who have been impacted by travel restrictions, but the complete lack of clarity, constructive customer service and delays after 10-weeks is not very good.

Even more annoying is that having come on to Trust Pilot today, it looks like other customers who had a similar experience received their refunds extremely swiftly.

We won't be using Powder White again in the future.

"Where to begin with these Ar**holes:"

Where to begin with these Ar**holes:

1- The accommodation was not as described.
2- The staff are poorly rained and non responsive.
3- The Resort manager was rude and incompetent.
4- the catering was next-level bad. I mean, Fawlty Towers level of baaaaddd.

Do, NOT BOOK with PowderWhite.

"Thank you Powder White holiday w because of…"

Thank you Powder White for your fantastic service. Our holiday was cancelled because of France not opening up ski resorts to British. Powder White have been amazing and have refunded our holiday in full. Will definitely book again - great value company and fantastic friendly, knowledgeable service.

"Helpful personal service"

Second time we have booked with them - very helpful personal service - called all their customers affected when France changed the entry rules just before departure - will use them again,

"Helpful and patient"

Unlike a lot of people we were able to take our holiday despite flight changes. During all the upheaval Duncan at Powder White was patient and helpful. We would use them again without hesitation. Our accommodation was excellent as well.

"DO NOT BOOK YOUR SKIING TRIP WITH POWDERWHITE, THEY DO NOT DESERVE YOUR BUSINESS!"

I can’t believe that this company still exists?! After stealing hundreds of thousands of pounds, it truly is a disgrace. They even stole our skiing pass money, though they promised to reimburse us, that was over a year ago!
Stay away from this company at all cost, think about how they treated their (once loyal) customers in the past. DO NOT BOOK YOUR SKIING TRIP WITH POWDERWHITE, THEY DO NOT DESERVE YOUR BUSINESS!

"helped find perfect holiday"

helped find perfect holiday - very professional and helpful during covid.

"I had a family trip booked"

I had a family trip booked. We Had to cancel for Covid reasons. Full refund given only 2 weeks prior to departure. Will be rebooking with powder white to show our appreciation of their great service. Thanks.

"Both Victoria & Duncan at White Powder…"

Both Victoria & Duncan at White Powder are awesome and their customer service if fantastic. No hesitations using this company again and again for future skiing holidays.

"Great Company"

Great company - with regret we had to cancel our upcoming ski holiday to France and they have been very understanding and processed a refund without delay. Would definitely use again.