"Awesome experience"

Just back from another great ski holiday with Powder White. Great insight and support on booking and fab customer service throughout. Highly recommend.

"This company could not be more helpful"

This company could not be more helpful. Their knowledge of different resorts and hotels was excellent, and really helped us to decide where to go and where to stay.
The holiday itself was amazing, good value, and everything they said it would be.
Thank you

"Do NOT book a holiday through this…"

Do NOT book a holiday through this operator. Their service is appalling once payment is made. Seems like you’re doing with a load of inexperienced kids who have no idea what customer service. They failed to reimburse me for ski hire. The company couldn’t fulfil my sons ski order so I had to go and rent elsewhere. Could never get a refund - or even speak to anyone. Staff were rude, dismissive and yawning on the phone. We paid a fortune for a 5 stay hotel stay over New Year’s Eve. 75% of the menu was never available and the food that was - wa was disgusting. They served pink and tough chicken thigh burgers thy you couldn’t even cut through with a sharp knife. I complained to two staff at power White - the first telling me if they did request a reason from the hotel as to why the food was so poor they would be lied too and told they have changed the chef. The second person told me she found it very hard to believe I was telling the truth. Very quickly after she cut me off. Still waiting for my refund and a response / call back. 6 weeks later…..

"Helpful, polite and cheap!"

I booked an accommodation for 6 people in Les Arcs 1800. The property was cheaper via Powder White than it was booking direct and this particular property was cheaper than anywhere else. (AirBnb, or booking.com for example.)

after enquiring with Powder white I was presented with a plethora of options to various ski resorts and was helped to decide where to choose by the team. Their email responses are quick and informative and were extremely helpful when trying to deal with the stress of booking your own holiday.

They do also offer some additional services such as ski rental. I didn't end up booking this with Powder white as but the offer is there.

I can highly recommend Powder white to those who want to save some money by NOT booking a package holiday with the likes of Crystal ski or Inghams and I will certainly look to Powder White again for future ski holidays.

It would be great if they offered more affordable transfers as part of their service as booking transfers (at least for me) was the most stressful part of the holiday booking.

Overall great service!

"Thieves"

The company pocketed all of our money for a trip that was cancelled on us during the pandemic.

They were unsupportive with the paperwork we needed, and unresponsive. We were unable to get any sort of reimbursement.

They are also fear mongers who threatened someone in our party with a libel lawsuit for writing an honest bad review about our experience. Unacceptable.

"Exemplary customer service"

Fabulous customer service, prompt response and sorting things out in our favour. Based on our experience I would certainly recommended.

"The staff are always really helpful and…"

The staff are always really helpful and friendly. I’ve booked a few ski trips through PW and will continue to do so.

"We had a week in Val d’isere before…"

We had a week in Val d’isere before Christmas at Chalet Izia . Powder white service was excellent with organising transfers , ski hire and even advice on restaurants to go in the town . We will defiantly use them again . Thanks powderwhite

"Serre Chevalier, Chantemerle. We had a really lovely week in Serre…"

We had a really lovely week in Serre Chevalier self-catering in a spacious apartment close to the ski lift and all amenities. Powder White have been very fair and helpful re-imbursing us fully for our cancelled trip December 2021. All my questions and worries were dealt with promptly and professionally, thank you to all the team.

"Chamonix, Christmas 2022"

A fantastic trip enjoyed by all – and made so much easier thanks to the advice and expertise of the PowderWhite team.