"Long search"

I finally found a genuine bean bag cushion. Everywhere you look it’s all the same “bag cover” just sold by a different person thinking they are gonna get rich reselling on Amazon. Unique, quality, care, and on sale. Didn’t miss much there, all in all I’d say it was a good day.

"Not enough filling but excellent CS"

Customer Service was excellent. I ordered a 6 ft. comfy sack with ottoman and neck pillow. The neck pillow is not worth the price, just use one you have at home. The shipping was quick. I broke the foam apart with my hands and rolled the sack and ottoman multiple times per day for the last 4 days. The foam provided does not even fill my sack 2/3 of the way. I reached out to customer service, who was very quick to respond. It looks like I will need another 20 pounds of foam. There was a miscommunication due to an email error, which was totally my fault - and CS offered me the option of purchasing more foam because they thought that they had already sent extra foam. I just spoke to CS and they are sending me more foam, free of charge. I will update on the fullness of my sack once received, but their CS is hands down the best I have dealt with in a while!!!!

"No hassle warranty and great product"

No hassle warranty!

"Great customer service!!"

Great customer service!!

"Good customer service"

There was no cover with the beanbag, but the company made it right and were quick to respond to the problelm.

"Cannot thank you enough"

Cannot thank you enough! We ordered our comfy sack without measuring the space we intended to place it (don't do that!) It has taken us quite a bit of time to find what works for our space, but Comfy Sack's customer service could not have been more helpful throughout the process.

"Lounger was exactly as described"

Lounger was exactly as described. Got it for our 5 grandkids. They constantly play on it, relax in it and want to be the lucky one to get to sleep in it! So very happy with this purchase. Very easy to refluff it after a busy day of them on it. Still a good foot and a half deep after a day of their use.

"very good"

very good , although the shipping is a bit slow , but i am very satisfied

"So far so good"

So far so good
I haven’t received product yet

"We'll see how this goes"

Created an account when I placed my order, but can’t log in. Support told me that my account will not tell me the status of my order anyway, and when prompted for more information, they could not actually tell me why an account was helpful in the first place. Then they told me some information about how they don’t put warranty information for the filling on the website, but only share it via email.

Also, when I first went to the website it told me there was a 20% off sale ending in 10 hours, complete with countdown timer. I was not ready to make a purchase, so I asked support when the sale ended. They said, “The sale has been extended for another two weeks!“ Which makes me think that this is a false urgency strategy to manipulate people into making their purchase quickly.

I’m glad I bought a cheaper product from this company, because I’m not sure that I would trust it enough to buy a more expensive product. I will report back once I receive my product and have had it for a while, and I will update my review based on my experiences.

Edit to add: I provided an extra star for the quick response of support, and they also seem friendly and willing. I’m just concerned about the overall strategy of the business, as noted above. I’m at the point in life where I prioritize investing my limited funds with companies that operate with integrity. If Comfy Sack resolves the above issues, I would feel much more comfortable making additional purchases in the future!