"I bought a massive comfy sac bag from…"

I bought a massive comfy sac bag from Sams Club. It's gorgeous and my favorite seat in the house. Though it deflates quite quickly. After some months, I decided more stuffing would probably help a lot. I thought that I may be turned away by comfy sac customer service since I bought it from sams club.. but I was so wrong! The customer service was quick and helpful and I was told I'd be sent some more stuff free of charge. I'm excited to receive it and see how it will upgrade my bag! Thank you for the great service comfy sac!

"I'm torn between 3 and 4 stars"

I'm torn between 3 and 4 stars. We've bought from Comfy Sacks twice now (two comfy sacks the first time and two ottomans the second) and both times they didn't send as much stuffing as they said they would. That said, both times, they immediately sent more to make up the difference. It's a bit of an inconvenience, but their service is great. You just have to wonder why they aren't including the right amount in the first place!

"Great!"

Great but be patient for bag to finish expanding. I would not say 4 people is accurate for largest lounger. More like 1 to 2 adults. My dogs love the sacs too!

"Amazing customer service!!!"

Amazing customer service!!!

I didn't realize I needed more foam for my Comfy Sack. I had emailed a photo and asked, and they shipped some extra out at no charge the same day!

"Not as advertised"

Not as advertised. Sack is not full. Let it air out for 4 days before using and kept breaking up the foam per directions. The cover is very loose and the sack is shapeless, not like the pictures. Can't use as chair as no back support. It's nothing but a giant pillow... great for a pet bed if that's what I bought it for. The cover is nice and it's soft. Too bad I can't sit in it. Very disappointed.

"Went above and beyond to help us"

Went above and beyond to help us

"Exemplary Customer Service…"

I want to acknowledge a Customer Service Representative by the name of Janice…..In my estimation this woman went above and beyond her job description. I had an issue with a product I had previously purchased as a Xmas gift for my son. Her professionalism and communication skills are exemplary and her ability to reach a solution to my problem was completed in a short amount of time. As a consumer there r very few companies who hire and train their employees to handle consumers to the level that your company has. Your company should definitely recognize Janice as an invaluable Customer Service employee. Also, hats off to your HR Dept. for their skills in hiring and to your company for the product u manufacture. Carole Cima—North Huntingdon. PA.

"Great product and fantastic customer service!"

We have ordered many of their foam filled sacks over the years and love them. Their customer service is TOP NOTCH when we’ve had to order replacement foam for one reason or another. I have referred many friends to them and will continue to do so. We love their 5 foot sacks and they are the preferred seating for all family movie nights! Love these!!!

"Very helpful!"

When my zipper broke on the cover and then my inner liner Janice in customer service was so helpful! I had a replacement ordered and shipped in the same day!

"The customer service was excellent!!"

The customer service was excellent, the shipping was fast. I am still waiting for it to arrive but I am very confident its going to be incredibly comfy. I can't wait!

Thanks!!!
Jake