"Damaged product"

Received KM hookah vase with crack on vase. After contacting customer service was sent a disclaimer for KM products because they are handmade they may have imperfections. However because this product has a crack it is likely to worsen over time and this is not a helpful resolution. I will avoid future business and would not recommend dealing with SouthSmoke.

"Overlooked some items in my order"

Overlooked some items in my order. Reached out to sales and someone got back with me quick. Kenneth went above and beyond to help me figure everything out. Thank you again for all the help.

"Received the wrong order 3 times in a…"

Received the wrong order 3 times in a row. Finally gave up and requested a refund for the hookah. Micheal Appel was completely useless and rude. He told us he would give us a refund if he couldn't fix the problem and did not fix the defective hookah. His solution was to send an additional 2 hookahs, that were not the same design. Michael was completely unprofessional and rude. He kept interrupting me when I was talking and we even got into a shouting match. I eventually went to my bank and filed a dispute and received my money back. I would not recommend this business to anyone.

"The front desk ladies have no respect…"

The front desk ladies have no respect to customers liers, unprofessional maybe they should learn how to deal with customers in a good manner.

"This is the worst company to deal with…"

This is the worst company to deal with tried to place a order five different times each time they cancelled the order for security reasons. When I called customer service they told me to try making a new account and order which I did they still cancelled the order. All that trouble and the manager wanted nothing to do to make it right for my trouble. I am very disappointed because at one point I really had a good experience with his company.

"Three orders avoided by Security…"

Three orders avoided by Security reasons. But what I did wrong - nobody can't tell me.

"Worst experience ever!"

Worst experience ever. Their refund policy is pathetic. They will KEEP your money. I repeat THEY WILL KEEP YOUR MONEY!
Ordered a big order, couldn't clear customs, sent it back, they didn't provide a refund. They said they can provide me with a gift card but not the original refund. What is the use of a gift card when their packages are getting stuck at customs?
Pathetic. Never buying from them again.

"I think the reviews posted here are for…"

I think the reviews posted here are for southsmoke.com not south smoke shop or is it the same place? If it is then I would like to add.

Voice your opinion! Review South Smoke.com  now.

Rating

1 star: Bad

Your review

Placed 2 orders with them they voided both. Called my credit card company and they said that there are no issues with my card. Then I told them I will give bad review and the response was as follows: Dear Valued Customer, Thank you for contacting the SouthSmoke.com Customer Service Center! Our security team uses data to determine if a transaction is high risk. Unfortunately there is a ton of fraud in todays world and sometimes computer analysis makes mistakes. Instead of jumping to conclusions, allow us the opportunity to assist. Please supply us with a photo copy of your ID along with a photo copy of your card account and we will be glad to submit this information to our security team for further review. Thank you and we look forward to serving you in the future. Sincerely, Customer Relations SouthSmoke.com Toll Free Customer Service 888.57.SMOKE (888.577.6653) Fax 305.402.2300 Sound like an identy theft to me. Never in my whole life of placing orders on line was I ever asked for such info. They can keep their products. Be aware.

"Very bad service."

Very bad service.

"they send me two rutten double apple al…"

they send me two rutten double apple al nakhla tobacco,was chip $12 ! this was my first and last, i contacted them regarding ,after 3 attempts, they email me with such return policy!!!