"Failed to deliver and wasted my time"

I ordered a shower tray online, was called the following day with a delivery day. Whilst waiting at home for the delivery I called to ask for a rough time estimate and was told to await a call. After a few hours I called them back to be told it would be the following day. I then received a call to be told that they didn't have any left! After threatening legal action I was quickly refunded.

I can't help but note that a large amount of the positive feedback on here is from fitters and not the actual end customer. Synically I can't help but wonder about the relevance of this feedback as so many customers seem to have encountered problems.

"bathroom suite"

Valerie
I would not buy anything from Tecaz I bought bathroom suite plus sink and toilet for unillity room all from the same set toilets were quite larger than a normal toilet so I specifically asked the member of staff serving me would I have a problem replacing toilet seats when need be no Problem she said well low and behold when I went back to Tecaz for replacement seats they told me they were made in Italy and discontinued but they could order me two at a cost £80 per seat no way would I trust Tecaz again

"Would NEVER buy from this company again."

I bought wardrobe components from this company. Most pieces were damaged and the finish was shoddy with the so called lazer edging to the carcass pieces uneven and a different colour. Other parts had gouges out, scratches and were basically just rubbish. I only wish I could post the photographs I took. Tecaz is refusing my request for a refund even though under the sale of goods act 1979 I am entitled to one as I did not accept the goods (Tecaz actually agree with that I didn't accept them). I have sought legal advice (which confirms what I state) AND I checked this out on gov.uk "guidance for businesses" (as I thought there must be some secret clause that enables them to do this - there ISN'T) but there is a simple flow chart that confirms again that I AM entitled to a refund but Tecaz says that they do not have to, which to me suggests that they believe they are exempt from English law!!! I am now out of pocket to the tune of almost £1200. Buyer beware!!! Just received a letter from Tecaz which states that "most" of the damage would not be visible. I refute this as much the poor finish was to all the front facing components, including shelving, side panels and plinths which takes me to another point. Do you Tecaz think it is acceptable to provide substandard faulted goods, that it is then up to the customer to attempt to hide the defects. They also state some parts wouldn't be used? Really? I thought that I would need side panels and shelving, as well as those important components such as back, top and bottom panels. Unfortunately, mostly damaged in this instance. I have spent hours trying to get my hard earned money returned and everybody I have shared the photographs with, as well as telling them of my awful experience, have all said they would never buy anything from them and cannot believe the poor quality. Awful, awful company to deal with. These wardrobes were supposed to be a treat and it's just turned into almost 2 months of stress. And to the fitters who score them 5 stars, you're not really impartial are you??? My goods looked like they had been taken out of a skip!

"New shower suite"

We bought a new shower/bathroom suite for our elderly parents who also visited the showroom in Stockton. The staff couldn't have been more helpful to my parents. They advised us with regard to fittings and equipment. The quality of the fixtures and fittings was as good as the service. Any problems have been resolved without any fuss. I would have no hesitation in recommending them.

"Fantastic service!!"

I've recently bought my new bathroom from Tecaz in Stockton, the advice is was given from them was fantastic. The quality of there products is fantastic and I'd highly recommend them!

"new bathrooms"

Had my bathrooms planned by Steve at North Shields, very good help with choosing items and great ideas to get the very best result !!!
Thank you Steve great job would recommend to anyone.

"Product Advice, After Sales, Product Testing"

This is the 2nd time I have bought a Bathroom Suite from Tecaz Sunderland after having good service previously, so I wasn't anticipating too many issues. How wrong was I?
Ok, so the first bit went Ok so I thought, chose everything, but wasn't sure on the Valves for the Radiator. The lady advised me which ones I should have and I agreed.
So the plumber arrives, opens the packages and says" these are the wrong type valves for this Radiator". Ok no problem, we'll drive over and swap them for the correct ones. Not so easy we were told, why we ask? Well there's a 25% restocking charge to return the wrong valves. "What? You were the ones who advised us which ones to get!" So in the end we ended up with a set £10 cheaper just to keep the job moving. Tecaz you're Customer Service Values are extremely poor!!!
So, everything progresses well until today, the plumber comes to fit the Shower, "hang on a minute, all the connections to the wall are wrong, this will mean the shower comes off the wall at a severe angle and not straight as it should". The plumber spent the rest of the morning bodging the shower to make it fit and, did a really good job, you cannot notice the problem. Tecaz, I suggest that a £200 shower should be tested before sold, is this a one off or aren't you doing what you should be and ensuring your suppliers manufacturing process etc is satisfactory; i would suggest the latter if your Customer Service has anything to do with it!!
I will never use Tecaz again and implore everyone else not too. Everything is fine and dandy when there isn't a problem, but the money making machine kicks in when there is a problem.
Simply unacceptable!

"GREAT SERVICE, GREAT PRODUCTS. I WOULD RECOMMEND TECAZ."

Having looked at previous reviews on here I was dubious about purchasing anything from Tecaz but having spoken to a freind who had purchased several items In the past  assured me if her experience was anything to go by then all would be okay. I decided to visit their showroom.
My first impression when walking through the door was how massive the showroom was, there was so much to chose from.
All the bathrooms are laid out in displays so it was easy to imagine them in my own bathroom.
The staff couldn't have been more helpful they guided me around each display and never once did I feel obligated to buy.
I ordered a bath, toilet and a basin in a unit along with various sundries. Everything was delivered on time and fitted by a fitter who buys a lot of his own customer equipment there.
I would certainly recommend Tecaz.

"perfect bathroom"

bought a complete bathroom from them and couldn't be happier, we now have a better shower than using a hotel on holiday
aware that the fitters didn't work for tecaz from day 1 but excellent job done by all involved

"Dropped in with Bathroom"

Advertise that they Design, supply and fit bathrooms and kitchens so I went to them thinking Id get a hassle free fitted bathroom. They came out designed the bathroom I picked out the bathroom I wanted and paid for it in September. I had to wait two Months for the fitter to be available. I booked a week off work and paid for the council to come out on a certain date to collect the old bathroom. The bathroom was delivered on Friday and the fitter was due Monday so I spent the weekend dismantling units and fittings in the bathroom to give them a good start. No one turned up on the Monday when I contacted them I was told the fitting appointment had been deleted off there computer, and no one was available for fitting. I now have a dismantled bathroom and a conservatory full of bathroom equipment and no fitter. Interesting how the delivery date wasn't wiped from there computer. Obviously made sure it was delivered before I found out I had waited two months for nothing and so that I couldn't ask for a refund. I would never have bought a bathroom from them if I had known it wouldn't be fitted. I wouldn't recommend this company to anyone.