Elmtree Luxury Pet Hotel

Animals & Pets
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63 reviews
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Customer Reviews about

Elmtree Luxury Pet Hotel

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Linda

5.00/5.00

"Would Highly recommend Elmtree Pet…"

Would Highly recommend Elmtree Pet Hotel, they took very good care of my two nervous cats. It is the best cattery we have used and will definitely be booking with then again in the future.

16/12/2024

JH

5.00/5.00

"Bono had the best time- as always!"

Bono had the best time- as always!
Staff very welcoming, very reassuring, very organised!.
Very reassuring for us to be able to log onto the camera and see Bono.
Highly recommend Elmtree for day care and boarding.

27/11/2024

Miss A Nicola

5.00/5.00

"Looked after Charli as if he was one of…"

Looked after Charli as if he was one of their own pet.

Charli loved all the affection given to him.

01/11/2024

Sophia Blackwell

5.00/5.00

"Another great stay for Cleo"

We have used Elmtree several times and it is the only kennels we would consider putting our cat in. She is both shy and strong-willed but the staff are always patient with her. This time we also benefited from the driver service which we booked fairly late, but the staff were flexible and the cost reasonable, so we will certainly be using the driver service again if the timings work out.

We love looking at the other pets on Instagram and would recommend Elmtree to our friends without hesitation. The communication is good and the rooms have always looked in good quality when we have visited. Getting the cat there in a cab is an additional stressor so the driver service is a great option and our kitty suits having a chauffeur - she even got a personalised drive on the way there.

26/10/2024

Marilyn Jamieson

5.00/5.00

"11 Days At The Elmtree Pet Hotel"

We had never used your service before so I was a little anxious. After an 11 day stay, we picked Raffa on Saturday 5th October 2024. Would he be sad and dejected? Would his tail be between his legs?

Not one bit. Our beloved Cavapoo Raffa appears to have had a wonderful time. Two days later he is still as he was when he emerged from the hotel. Super full-of-himself, super-bouncy, super-enthusiastic, super-happy, super-alert, super-refreshed, super-happy. He is overall even more super than he was before. How is that even possible?? I think he really enjoyed himself and you all did a superb job. You will definitely see us again whenever we have to travel without him. Thank you so, so much.

07/10/2024

Holder

5.00/5.00

"1st time staying here!"

My German Shepherd stayed here for 10 days. Her 1st time away from us. She had a ball and was well looked after. The staff was excellent and updated us with pictures. Throughly recommend thier service. Will book with them again as I felt fully confident them looking after my fur baby.💚

06/10/2024

Natasha Q

5.00/5.00

"Amazing experience!!"

Everyone at Elmtree are so amazing and helpful. Our dog was so well looked after.
And we greatly appreciated Andy who picked up and dropped back our little boy. Thank you all so much.

28/09/2024

M Lewis

5.00/5.00

"Fabulous would highly recommend"

My fur baby stayed at the Elmtree pet hotel for the first time this summer for just over 2wks and he will definitely be returning! Throughout my dealings with staff/reception my questions were all answered politely and promptly. When I called from my holiday to find out how my dog had settled in, everyone was so helpful and I got an update immediately. My dog looked so happy and well cared for on collection. He didn’t smell at all (presumably he’d had his complimentary bath as he’d stayed for so long!) as unlike other kennels, we didn’t need to wash him on his return. He actually cried in the car on the way home as I think he was so upset to be leaving!!!

09/09/2024

Consumer

5.00/5.00

"Yvette - Legend’s Owner "

I want to express my heartfelt gratitude to Elmtree Pet Hotel for the incredible care they provided to my husky. From the moment we walked through the door, their professionalism and kindness stood out. The staff made sure my dog was comfortable and treated him as if he were their own. Their attention to detail and the genuine love they have for animals is clear in everything they do. I’m beyond thankful for how they went above and beyond to keep my dog happy and healthy, and I highly recommend them to anyone seeking quality care for their pets!

06/09/2024

. KEVIN MCINERNEY

5.00/5.00

"Professional 5 Star Kennels "

Professional and friendly welcome as always. Dog carers cheerful and polite listened to instructions for care of the dogs. Always fast to answer emails for updates and provided photos of our dogs upon request. On pick up our dogs were healthy and had been beautifully groomed. Would highly recommend Elmtree and they have become our preferred kennels after having used some less satisfying establishments. We can go away knowing our dogs our in great hands.

05/09/2024
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