"Happy customer"

Beautiful quality. Promptly delivered. Very stylishly wrapped

"Gorgeous trousers"

Very easy to order and absolutely delighted with my purchase

"Love my puffin dress"

Love my puffin dress, great fabric , comes up slightly on small side but looks tailored to my shape as a result. Very happy. Customer service efficient and very helpful when I had a query. Thank you !

"Beautiful sustainable brand."

Beautiful and original designs and great quality. And they have sustainability high on the agenda which I find super important. The people behind Palava are lovely and very helpful. I'm an absolute fan of Palava!

"Excellent customer service"

Excellent customer service. Unfortunately the cardigan I bought was gorgeous but was too small for me. ☹️ The team were so helpful and issued a refund immediately. I will arrange a visit to the shop to get measured as I can’t wait to start ordering. I love Palava.

"My dress is just lovely I love the…"

My dress is just lovely I love the shape the pockets and the material

"Wldnt order again"

All the sizing was too small. Also no free postage on returns

"Very poor customer care"

I’m only happy with the dress I bought from the physical shop! On line experience is not so great- first, dresses look way much better on-line than when you see them, and secondly Palava has very, very poor customer care. I ordered 6 dresses, one of which I paid but has not arrived. Apparently they forgot in the warehouse to pack it! I had to call the Palava office on 3 occasions and overall I was left with the very, truly poor customer experience. I paid for the dress, and received 1/2 empty parcel, and sadly still have not received it, and still chasing it. No explanation or follow up email/ calls from Palava. . Feels very unprofessional rather than organic or environmentally friendly. Explains Palava name for the business. Shame.

"Excellent service"

My queries were answered very helpfully. I liked the dress I ordered very much but for various reasons it wasn't quite right for me. I hope to buy something from Palava in the future.

"Great patterns, quirky styles and very well made clothing"

I love Palava's quirky, original retro styles. My only caveat is the sizing of their dresses. Some styles fit like a glove and others in the same size will be perfect at the waist and too big in the boob area. But then I suppose this variability gives everyone a chance to find a style that fits them. But I ADORE Palava! And I appreciate their green credentials.