"Utter garbage"

Utter garbage, the product and the customer service.

After having the product now for two weeks and the patio tool not working whatsoever, as it doesn’t remain on the ground it just floats around in the air spraying in lots of different directions. The customer service has been shocking. From being advised to do different things that it doesn’t even have as a feature, to them being told that eventually to send it back. Of course for the privilege of sending it back I have to take a day off work and waiting all day to accommodate them, as they have zero interest in doing anything that resembles Customer Service.

Stop advising that your customer service team will be in touch soon, as firstly they never are and it’s myself that has to chase you. And secondly, your customer service team despite me asking to speak to somebody else given the ongoing stupidity of the situation and some of the responses repeatedly ignore this so it is like banging your head against a brick wall.

I accept your product is garbage, I accept the level of service you provide is garbage. In the meantime, I now have to wait with your garbage in my house to be picked up and then wait to be dropped back off to you and then wait to get my money back.

Lesson learnt going forward I will deal direct with Amazon because dealing direct with the company I now accept whilst it earns you more money it is nothing but complications for us as customers.

"Customer advisor who took my order was…"

Customer advisor who took my order was so polite and helpful.

"Efficient & quality"

Efficient & quality

"Price & Speed of delivery."

Price & Speed of delivery.

"Great if you don't need spare parts!"

I work for a repair cafe and a client brought in a 3 year old Ewbank 3032 vacuum with a broken roller brush. We contacted Ewbank and were told spares are not available as the model has been discontinued! Next I tried Ebay and the net but none on there. So this cleaner is now junk. Ewbank obviously consider their products as disposable items.
* Usual corporate placatory message, no follow up, problem still unresolved.
** Well its been a week now since Leva Strikaityte said Ewbank customer services would contact me and guess what, nothing! If I had a phone number and could pronounce their name, I would give them a ring...
*** Of course they never contacted us, after sending several emails they just sent a link to buy a Ewbank replacement model! In their dreams, my next vacuum cleaner will have spare parts available! This company sucks.

"Original handle snapped and wouldn’t…"

Original handle snapped and wouldn’t screw back. The replacement one is much stronger, with metal fastenings instead of original plastic ones. The sweeper itself is excellent, easy to use and store behind kitchen door, ready for action.

"It was very easy for me to find the…"

It was very easy for me to find the product I needed form the Ewbank website. The delivery arrived when expected.

"It doesn't work waste of money"

It doesn't work waste of money

"Item was delivered promptly thanks"

Item was delivered promptly thanks

"Parcel has been lost after sending to…"

Parcel has been lost after sending to courier