"Excellent service"

Excellent service. Kasia has spent a lot of time helping us to find the right product. Thank you.

"Very impressive products and service"

As a refurbishment company, it's critical that we have the correct supplies on site, on time, every time. We chose Havwoods as our partner for flooring and wall cladding and both their products and their service is superb - very impressed.

"Agreat selection of wood finishes meant…"

Agreat selection of wood finishes meant we were able to select the exact shade we wanted - delivery was exact and the floor laid beautifully.

"Excellent professional and relevant…"

Excellent professional and relevant advice, great service and delivery, quality flooring

"Great service and excellent product."

Great service and excellent product.

"Great Service, Highly Recommended"

Sarah is our contact at Havwoods and she is a joy to do business with, she will always go out of her way and nothing is too much trouble.

We needed an urgent order to complete a project for one of our clients and she turned the order around immediately - you can't ask any more than that! I highly recommend her as this is the same great service, we've had for years.

"Excellent product and service all round."

Excellent product and service all round.

"Excellent customer service"

Excellent customer service, communication and generally helpful, also, Beautiful floor!

"Arrogant and poor customer service"

The product is great but the returns policy is completely unacceptable. They sell nationwide but if you have to do a return you have to transport the product to their distribution centre in the lake district. I bought the product at their showroom in Guildford. I had 20 boxes left over as it is difficult to estimate how much one needs especially with herringbone and they then refused to accept return at the showroom. I had to drive all the way to the lake district. I had to get there before they closed at 14h00 Mon to Fri so I had to take a days leave. To add insult to injury they then charge a 20% restocking fee when they don't have to do anything, all the effort in the return being done by me to deliver the boxes to their warehouse door. If they want to sell in Guildford then they should plan to support their customers there and if they want to charge a restocking fee then they should do something for it, or if customers do the work of returns, then they shouldnt charge it.

By way of update I received the response below. I am glad to see that they are reviewing their policy HOWEVER in the circumstances an offer to refund the 20% handling fee given my fuel and other costs would be a lot more convincing. Still arogant Havwoods and not good enough.

I have now been contacted by Havwoods and they have offered to reimburse me the restocking fee and some travel expenses. Thank you Havwoods that is much more like it. I am a happy customer.

"Havwoods is the worse wooden flooring and after sales service"

Havwoods is the worse wooden flooring company! Don’t buy anything from them!

I purchased nearly 80s.m. of engineer oak wood flooring model HW939, once my carpenter done the installation a week later some flooring came off layers by layers on the tops! And l requested to replace them, l waited for nearly 4 months and kept sending email, eventually Havwoods agreed to arrange someone came to replace for me, but their handyman brought 1 and half pieces of flooring those were not the full length, eventually of course not enough for replace for my flooring those happened issues, then l needed to gave him the flooring those l purchased.

Unfortunately the replaced flooring happened the same issues after 2 weeks later! I sent an email to requested replacement again, but Havwoods never reply to me!
I kept chasing them, Greg who work in Havwoods lying to me said the flooring that l purchased out of stocks since March 2022, then l sent the invoice that l re-ordered in September 2022, and then they did not reply to me anymore! I will complain to Consumer UK as soon as l can.

Why I would not check Havwoods flooring from Trustpilot before l purchase it!