"Extremely poor quality"

Ordered planks that cost £100 a metre. They scratch like mad! Have Magiglide protectors on sofas and don't wear shoes. Tradesman wore protective shoes whilst installing so as to avoid scratching the floor. In summary, everything reasonable done to protect the floor. The floor is simply not practical. Would definitely not recommend Havwood floors.

"Sales office was fantastic to deal with…"

Sales office was fantastic to deal with when purchasing, trying to return some items to the warehouse - ridiculous. For returning 4 small items they are charging a 20% stocking fee plus a £30 courier charge. I'm basically left now with a tenner in my pocket whilst they will clearly pocked the funds and resell the stock.

Never again.

"Disappointing."

I purchased a complete Havwoods decking system as part of a glass room installation so cannot comment on the value of their composite decking product as the costs were embedded in the overall project. However I have some observations about the use of their composite decking product. When we started using our glassroom I noticed the composite decking was staining immediately. We had a dinner party in the glass room and even a small piece of potato crisp dropped on the decking immediately stained it. Oil from the crisp quickly absorbed into the decking leaving a dark patch. Cleaning the patch was unsatisfactory so I contacted Havwoods to enquire about cleaning and sealing. I was informed that you cannot seal the product but they can sell you a specialist cleaner (expensive). You will be forever cleaning the decking so it is far from maintenance free or requiring minimal maintenance unless you do not mind a stained floor.