"Horrible customer service and horrible…"

Horrible customer service and horrible ordering process. The coupons they send out don’t work. They refuse to ship items that you’ve paid for unless you pay a separate invoice that has already been paid. Scam artists.

"First time using this company to order…"

First time using this company to order a porch goose. They wouldn't fill my order because they claimed my credit card was declined in October 2020 for an automatic order from one of their parent companies. What?! Never have I ordered from this company or parent companies and I never will. This company is shady and they better refund my money.

"I have never been so upset with a…"

I have never been so upset with a company. Number one I paid my account off in full in September . I’ve continuously got a $14.99 bill every month. I called them today to pay the $14.99 and to close out the account. There customer service dept is horrible, rude and hangs up on you and won’t even help you.
Needless to say it took me1-1/2 to shut my account down and they refused to help me. They kept hanging up on me and giving me non working phone numbers. I got a toll free number to close down the care plan added to the account! Just hope my account is closed down! Absolutely the most terrible customer service ever had! I will not be shopping with them anymore!
Youall definitely need to straighten your game up!!

"20 cards 18.98 then tax handling and…"

20 cards 18.98 then tax handling and shipping fees over $32.00, free personalized and free calender. The calender is a tiny 5 x 7. Shipping was within 7 days.

"Love the variety of products at great…"

Love the variety of products at great prices! Many of the cleaning products for the home are not ones easily found in stores!

"Not feeling good about my order ..."

I placed my order for a large porch goose and an outfit. Payed with PayPal and didn't realize it converted the order address to my old address. I called customer service and I was able to update the shipping address. I thought everything was fine, but 5 days after I placed the order I got charged $19.95 for their VIP program that I never signed up for. When talking with the representative, I tried to confirm that the order was going to the address I updated with customer service the last time and she informed me it was not, in fact, updated.
As a customer, I understand mistakes happen. A mistake happened on my end where my method of payment converted the order to a previous address. I called and verified with a customer service representative that it was updated. Then, when I got mysteriously charged $19.95 for a VIP subscription, I called in to cancel. Took 25 minutes to cancel and on top of it all, found out that my address was never fixed from my first time calling.

I'm trusting that the company makes it right. This is a gift for someone and I'm trying to be patient.

"Advent Candles Broken -- THREE TIMES"

I've given Advent Candles to family & friends for over 20 years. In 20 years I have never had one broken candle. This year I ordered from Miles Kimball. I will NEVER order from this company again. I placed my first order the first week of November. Recipients start to burn their candles on December 1. I mailed some candles separated to individuals, and I had 6 candles sent to my home. 1st order - All 6 candles were broken. I called and asked for replacements to be sent and asked if they could package the box more carefully. They did do a better job packing, but 2 of the 6 candles were still broken in the 2nd delivery. I called and asked for 2 more candles to be sent. I also asked for a supervisor to call me. No one ever called. I placed that last order on November 17, and the 2 replacement candles arrived today--Dec. 5. Both candles broken, box broken open, not one shred of packing material in the box. Do I need to say more?

"Worse Customer Service ever!!"

I was trying to change my credit card info for my rewards program. I was on the phone for 2 hrs. Their customer service SUCKS! Either these people don't want to do their jobs or they're incompetent. I never did get the issue solved. They can cancel me!

"The prices are good "

Well l been shopping with Miles Kimball for about six years and so far l have no complains. The merchandise is good and the prices are amazing.

"Nightmarish experience with Customer Service"

I placed an internet order and thought all was OK. Then Miles Kimball sent me an email adding a 10.5% tax to the order. My correct tax rate is 8.0% and I had already been charged that when I paid. I was out of the country for the summer and didn't see the email, and when I returned, I found 4 dunning letters threatening to turn my account over to a collections agency. I called and talked to a CSR who had no idea which way was up. She kept repeating things I already knew. Finally she told me someone in collections would send me an email correcting the overcharge. That was two weeks ago and still no email. So my complaints are (1) the incorrect tax, (2) the dunning letters for an amount I didn't owe, (3) the cluelessness and attitude of the CSR, and (4) the failure of Customer Service to follow through in correcting the mistake. Also, I used to teach business writing, and if one of my students had turned in the letters that I got from Miles Kimball, I would have failed that student. The letters didn't even tell me what the charge was for.