"Eventually good customer service"

This review is about the customer service only since our activity was canceled due to inclement weather. While we were eventually refunded our money, it took five months to get the refund. The lengthy refund time was explained to me as a miscommunication within the company. Eventually, the manager called me to explain the problem and he remedied the situation. So I'm giving a three star rating to balance my frustration of trying to get a refund with the helpfulness of the manager when he realized the problem.

"The road to Hana tour with 'Uncle…"

The road to Hana tour with 'Uncle Joe"was without a doubt, the highlight of our stay. So glad we didn't drive it cause we would have missed so much. The lunch was the best we had during our stay. The luau at the Sheraton was just OK. Too many tables to see the dancers on stage and the food was just OK.

"Patient and helpfil"

Stefan I was patient, friendly and helpful. Made process very easy. Supposed to give me a call when schedule opened for another excursion we are interested in. Very pleased!

"Stephano was helpful and informed…"

Stephano was helpful and informed regarding the activities and was able to get us booked and registered for the specific ones we wanted quickly.

"Stefano was great"

Stefano was great! Very responsive and went above and beyond to try to gain information for our zip line adventure that was not well disclosed on the website or in the confirmation email for Maui Zipline

"The agent was courteous and helpful"

The agent was courteous and helpful. I haven't participated in the activity yet, but the booking experience went smoothly and follow up instructions were helpful.

"Stefano was awesome!!"

Stefano was awesome!!! He was so helpful and really went out of his way to help us get what we needed. He was very personable and knowledgeable and just can’t say enough about him!!! Excellent customer service!! Will definitely book through here because of him!!!
MAHALO!!!

"Great Service!!"

Our agent was Wil. He went above and beyond, checking with the resort to accommodate our requests. He was quick to respond, and even sent me more helpful information after we were booked.

"Maui Aquarium, A+, 😊"

The whale cinema was fabulous and the staff were informative. I will definitely tell others its a must do when visiting Maui. We also had an excellent lunch there.

"Customer service"

Prompt, courteous service, price.