"Wrongfully charged!"

I have now discovered that I have been wrongfully charged £5.00 for a supposed 'no-show'. That was not the case. In spite of my disability, I WAS at the pickup and I searched and could not find the driver. I was still looking for the driver (who hadn't bothered to try and contact me) and was in the process of trying to call them (through the app) when the booking was arbitrarily cancelled - BY FONACAB - NOT ME! I have used this company for decades and have often recommended them - but if this money is not refunded, I will no longer do either. This is sharp practice and leaves innocent customers at the mercy of the caprice of bad drivers!

ID: 90352381

"Got overcharged "

Got overcharged , spent weeks trying to resolve complaint , still not refunded

"booked a taxi hours in advance to pick…"

booked a taxi hours in advance to pick me up at 6:15 after work on a friday. i sat and waited and saw a fonacab taxi pulling up across from me and in the 3 seconds that i had glanced at my phone to check if the reg matched my booking a group of lads with suitcases were at the taxis window. the driver saw me approaching the car and signalled the men to get in. i assume they wanted a lift to the airport and the taxi chose them over me to bank a few extra quid. not ideal as it’s not easy to get a taxi in the city centre on a friday night and i was left to wait 20 minutes for another one after a 10 hour shift. thanks fonacab x

"Beware hidden charges"

Needed a short trip to the city airport in Belfast at 6:30 on a Sat morning. We were 7 minutes away from the airport and thought the quoted £11 was a bit high but couldn't get a response from Uber so accepted it. We were dropped off and got a bill for £15.20. According to Fonacabs own records this was a 7 minute trip, no traffic, no waiting. On complaining to Fonacab they say £5 charge for dropping off at the airport was added on. What is the point of giving an estimated trip cost if they dont include known add ons. I also researched the airport charges which are £3 so not happy that they estimated wrong, failed to let me know until after we had been charged. I am not sure if there were other options but too expensive for what it was.

"Birthday dinner ruined by poor service"

Pre-booked a taxi 5 hours in advance but it of course didn't turn up. Called the company and was advised if would be another 15-20 minutes. Half an hour later and still no taxi. Called the restaurant and asked to hold table but was advised they could only hold for half an hour. Birthday dinner ruined, thank you phonacab

"Go for Valuecab instead"

Go for Valuecab instead. DRIVERS CAN JUST TAKE MONEY if they make a "mistake" finding you, even if location is entered correctly in the app - customer service won't correct it. Drivers throw out forgotten luggage rather than return them to lost and found, and are permitted to loudly berate customers - again, customer service do nothing.

"Definitely recommend this company for wheel chair taxi"

I want to let people know how good the driver with the wheel chair facility is. I booked a wheel chair taxi to and from respite for my mother who is 90 years old and normally bedbound. Morris was our driver and he was fantastic very pleasant and thorough with safety of the wheel chair. He was on time both times and had mum there and back in no time. I would definitely recommend this company and if you need a wheelchair taxi ask for Morris.

"I frequently travel to Belfast and have…"

I frequently travel to Belfast and have always found Fonacab reliable, punctual and cost effective. On 31 October 2024, I accidentally left my mobile in the taxi and the driver dropped it off at the hotel I was staying free of charge. Excellent service!

"The app doesn't account for morning traffic??"

I pre-booked a taxi a day in advance through the app for a morning pick up. The driver never showed up. I called the company to find out that no matter that I had pre-booked the app doesn't account for morning traffic...! The app was showing no driver in my area and that they were still assigning a driver even after the pick up time! The person I chatted to on the phone said they will not charge me the cancellation fee but that remains to be seen. I almost missed my bus to the airport as I had to make other arrangements in the middle of morning traffic....I will not be using them again.

"Another company that doesn't care "

Ordered a taxi to the airport. Message came through saying the taxi arrived. We were watching our CCTV to make sure he wasnt waiting. Taxi didn't arrive.

Phoned through to be told the driver picked up someone else. You know you can't pick up on the street. So basically he lied and said he ahead arrived at my house. Instead he picked up someone else and I missed a bus to the airport resulting in 2 bus tickets of wasted money and an added taxi cost to international airport.

Useless company who simply do not care about customers