"***AVOID! Damaged underfloor heating…"

***Damaged underfloor heating thermostat***

Damaged thermostat delivered. Had to re schedule another visit for the electrician to install. Contacted Livingheat. They said it got damaged in transit and that they would resend another one. Won't cover the £30 charged for the 2nd visit. Totally unacceptable. This wouldn't have happened if it was fully working as you would expect for a brand new product. Hide behind terms and conditions. Not customer focused. Avoid!

"Thermostat operating instructions"

I inherited a non functioning thermostat in a house I moved into. I contacted Living Heat for advice and they went to great trouble to find a manual for it (as it was no longer manufactured), and gave me me good advice on setting it up.
Also, they went above and beyond to find me a manual for an adjacent thermostat manufactured by a totally different company.
I now have a functioning thermostat and a lovely hot floor.
Overall, fantastic service.

"Very good service"

Very good service, would recommend

"Really good customer service"

Really good customer service. I called them about an (otherwise excellent) underfloor heating thermostat. It was working perfectly, but was emitting a really high frequency sound - so high that it was probably beyond the audible range of most people. Anyway, they said to send it back to them and they’d replace it. They did call me when they’d received it, to say they couldn’t hear the noise. However, they willingly sent me a replacement all the same. Really impressed.

"Great product very fast delivery easy…"

Great product very fast delivery easy to change

"Great product and delivery"

Great product and delivery

"Excellent product as always"

Excellent product as always. Even when I had an issue with the install and called up Living Heat they gave me the exact answer and I was able to complete and test out the thermostat. Our underfloor heating can now be operated using the Smart Life app on out phones!

"WOW Great Customer Service"

WOW Great Customer Service

An item was ordered, LivingHEat packed and shipped all in great time but sadly it seems the item has been lost by the courier. The customer from LivingHeat was excellent - rather than quibble or pass the buck they agreed to sort it out. I am most impressed!

"fast and efficient service"

fast and efficient service

"Tanking out shower base"

Great product , very good price, quick dispatch.