"Allpay's Janky App"

Allpay have been messing around with their payment app and have totally broke. No matter how many attempts it simply will not process any payments. They just don't care. Garbage company.

"Tried to take money from my elderly mum…"

Tried to take money from my elderly mum again. She owns her house and has never heard of this company before and has no debts. They tried this scam last year and got found out. Tried again this month but the bank got to it first. Total scam.

Update- they tried again and the bank blocked it.

"For the second month I get “ We are…"

For the second month I get “ We are currently experiencing high call volumes; if you make a payment and are unsure whether it was processed, please check your bank statements before making any further payments. payment does not go through as there is a technical error, emails go unanswered. This service is not fit for purpose.

"Apparently we are not big enough for their service - who do they think they are!"

I have tried to find out about whether this company is suitable for our needs - you cant speak to anyone. Everything is via email, they take days to answer and dont provide you with the information you want, unless you submit information that takes huge amounts of time to collate and then they say we are not big enough for their business, but when I look at similar companies of equal size - they are using AllPay. WHATS GOING ON.
Shoddy salesmanship

"I do not recommend allpay."

I use the allpay app to pay my rent. I first had a problem with it a couple of months ago when it said payment verification had failed, even though it was the same verification I’d used for years. Tried several times over a couple of days with the same result. To top it all my then bank blocked my card for fraud reasons because I’d tried to use it unsuccessfully at allpay too many times!
At the end of April I again kept receiving an error message and my new bank confirmed it wasn’t a problem at their end. I emailed them 2 weeks ago, and despite their automated reply saying they would get back to me within 2 working days, I’m still waiting for a reply. I haven’t even been able to pay through their website this time as I get the same error message.
I do not recommend allpay.

"very poor service"

Everything is wrong about this site. My account is locked. They cannot unlock it via email. They provide numbers to call on and I've been on the phone for over an hour and no response.
This is very poor

"What has gone wrong with this app"

What has gone wrong with this app. I have been using it for couple years with no problems then they update app and the past few months it hasn't worked. Keeps coming up error. Saying a large volume of calls but even tried it at 5am and still no joy. Think it's getting deleted as it's useless.

"Use to pay my Rent through them until…"

Use to pay my Rent through them until things went wrong with their system and I was Blocked, tried to get it sorted with them, they said ring up but as I’m Deaf I do not do Phones and told them, no reply to that, Very Poor Customer Service to which I will NOT be Returning to this Poorly Run Company.

"Somthing has gone terribly wrong app or…"

Somthing has gone terribly wrong app or online not working unable to pay rent it's late and I'm now arrears very unhappy just keeps refusing payments. My bank has said no problems their end
Update do you realise it took you 7 months to respond to this!!

"Due to a technical error on there…"

Due to a technical error on there website, I ended up paying for 2 months rent the week before Xmas.
I contacted them via email and had no response, needles to say Xmas was ruined due to a lack of money or repsonse from this company