"ASHP boiler replacement installation for 1960 3 bed semi"

I was referred to better planet (BP) as recommended choice by Vallaint. My heat loss evaluation report assessed my property and Ollie answered all my questions. Their knowledge of options and technical information for new and retrofit was excellent. This family business, better planet helped me throughout the process to get the right quote for my boiler replacement and the technical site visit ensure all the pre-reqs and placement of units were covered. It is important to understand where ASHP, cylinders, cables and pipes will be run and I had my house rendered with Corksol at the same time so some coordination was rqd onsite. The BP installers were friendly, cooperative and hard working. My installation took 5-6 days allowing for rendering work, but would have been quicker otherwise. Once installed I could hardly tell the ASHP was running, my water was fast to warm up and the heating was easy to setup and simply forget about, adjusting automatically to the outside temperature. I would recommend Better Planet to anymore looking for the right solution for thier house as I wanted the right installation done to the highest standard. I am looking forward to working through the seasons with my new Vallaint ASHP.

"A highly professional and no nonsense company "

The installation team from Better Planet made preliminary visits to explain the heat pump process. On the day of the installation 3 men with different tasks completed the entire job with coordinated efficiency. They were friendly, conscientious and happy to answer all our questions about how the heat pump works, its relationship to the underfloor heating and how we manage the controls. The new house we're building warmed up over the Christmas period and has stayed at 21 degrees ever since. In early January the team returned for the formal commissioning and handover. We chose this company after receiving 5 other quotes but chose Better Planet because the sales team headed up by Oliver Larson were clearer, better communicators and easy to reach by email and phone. Another big advantage for us is that their offices are based nearby this avoiding problems associated with companies that appear to be local but are in fact headquartered miles away. Give them a go, I'm sure you won't be disappointed! John (near Hertford)

"Serious about Heat Pumps!!"

We decided to make our contribution to the global fight against climate change by replacing our gas boiler with an air source heat pump (ASHP) for heating our home and domestic water. Being a novice in this technology we had to learn and educate ourselves on this method, thankfully many official sites provide enough information for this.

We contacted Better Planet company in between 4 other installers, including big electricity providers that are also operating in the ASHP installation business.
The reason we selected Better Planet is because they were the only company with a well informed and rational proposal for our home which is slightly more complex than average
The complexity stems from the fact that we already have a Solar Thermal system to heat our water (installed more than 15 years ago) which is providing a descent service in covering 3/4 of our hot water needs so, we didn't want to abandon and decommission it.
The engineers of the company accepted the challenge to combine both ASHP and ST systems in one hot water cylinder
The experience was fabulous!
First a heat loss survey assessed precisely the heating needs of the house.
After a few exchanges to understand the technical challenges, we concluded to the most appropriate system well adapted to the heat loss report and not oversized.
This is actually an essential part of the project if one wishes not only to heat the house well but also economically. For this reason, proposing at the start of the conversation a heat loss survey should be considered as a mark of quality of the company!

During the installation which took approximately one week we have been amazed by the technical expertise, experience and professionalism of all the engineers and technicians involved. It is so comforting to see people think first and make a well-informed and common-sense decision before acting!
And always consulting with us with a level of communication adapted to our understanding (from both office and field personnel).
The final result looks like a piece of plumbing art, heating perfectly and constantly our house effortlessly and efficiently.

Thank you Better Planet!
We need serious companies like you to convince more people to make the so much needed leap to an ecologically sustainable future.
Wish all success
Emmanuel Xystrakis and Efterpi Papouli

"A five star first review thanks to Trustpilot"

A five star first review thanks to Trustpilot!

Impressed with the credentials of this business as displayed on the internet and with their response to my initial enquiry.

As a hearing impaired person email contact is our preference and Simon their Regional Sales Manager emailed setting out the conditions for getting the £7,500 grant.

We get so many unsolicited sales calls that we have had to put a blocker on our phone to stop them!
Unfortunately Better Planet had not asked for any information that might have helped them to provide guidance as to the price range of the system needed.

We would have gladly provided this if asked the correct basic question such as 4 bedroom detached house, Rentokil rockwall cavity wall insulation, fibre loft insulation and double glazed window plus our current energy consumption etc.

Instead we were asked to pay £200 for a heat loss report.

Am I correct in thinking this is much more comprehensive than an EPC that would cost £69 and you must have to sell a house . Would it serve the same purpose as an EPC?

Thanks to Trustpilot I am prepared to move ahead and pay the cost of the initial survey that is £200 and the hope that the £7,500 grant from the Government will cover a significant proportion of the recommended works

"The whole team has great customer service"

Oliver was very helpful and positive from start to finish. His mum, Stephanie, is also a delight to deal with. They were very flexible in coordinating with the timeline of my renovation. I would suggest you ask them for very clear guidance on how much space you need for you plant room to make sure you have enough space. We managed to squeeze everything in just about!

The guys doing the installation were also very nice and helpful.

"Excellent suppliers of ASHP - rated 10/10"

Better Planet helped us choose and then install an air source heat pump. They were excellent at all stages, very knowledgeable and professional about designing the heating solution for our large property and then excellent at installing it. They also sorted out the planning application for us and organised the Government rebate themselves. Highly recommended, 10 out of 10.

"I truly could not have asked for a…"

I truly could not have asked for a better experience with better planet. We got a ground source heat pump installed late last year and their staff were highly attentive and really knew their stuff beyond necessity. Just an all around amazing company to have worked with.

"Better Planet installed our Air Source…"

Better Planet installed our Air Source Heat Pump in June 2023 and it has been one of the best home improvement decisions we have made. Better Planet were excellent during the installation and have also been fantastic with after service. I would highly recommend using them.

"Air source heat pump in Victorian property"

We had an air source heat pump fitted to our home.
We initially talked with Oliver, who was very helpful in explaining how everything worked and answered my questions on calculations.
The team was supportive on email while we waited for planning approval.

The team that did the install were all really friendly and hard working.
Isaac in particular was a delight. He was with us for most of the days the team were here.

The finish on the job exceeded expectations. Everything was done so neatly with labelling and insulation.

We are yet to know how efficient the product is for our home, but we are very happy with the service from Better Planet.

"We have been delighted with the service…"

We have been delighted with the service supplied by Better Planet, from specification stage, through installation process and after sales support. Better Planet have been on hand to proactively support and the team have walked us through all our questions.