"Happy Campers"

The job took 3 trips to our home, all were done in a professional manner. Matt, the service tech was polite and courteous. Emails and texts were very helpful notifying that parts were ordered, delivered and that the tech was on his way to house. No fault of NANA a part was broken in shipment. Parts were re-ordered and delivered timely. No problem, no negative issues.

"Very prompt"

Very prompt. Truthful and kept me updated through the process.

"The field technician was pleasant"

The field technician was pleasant, knowledgeable, and efficient.

"Technician came a day early"

Technician came a day early, called first. So that was great. Polite, kind and quick. Asked how another repair was doing that he had previously done before, and he checked it also.

"Excellent service."

Knowledgeable, thorough and friendly. He took the time to figure out exactly what was wrong.

"Nana Home Visit/Refrigerator"

I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair.
Daniel the technician was awesome. This was not a quick repair. He made two service visits and had to order refrigerant that took a few day to get.
He was on time, very neat and obviously very knowledgeable of his craft. I will use Nana exclusively for home repairs from here on. Highly Recommend., Kevin W.

"The NANA Technician Benyam was…"

The NANA Technician Benyam was excellent. Not was He prompt and on time, He was kind, courteous, and extremely knowledgeable about the products he was working on. Even with an out of box failure part. He was calm and had no trouble explaining what had happened.

"The tech was great and walked me…"

The tech was great and walked me through the tasks he was going to work on. Cleaned up after himself and showed me his work.

"Aaron was great"

Aaron was great. Very thorough and knowledgeable. He was polite, on time, and took care of the issue for us.

"Worst Customer support ever"

Nana has been to my house 7 times to fix my Samsung ice maker and it is still not repaired. In addition the tech they sent out scratched my control panel and Nana does not seem to this that it is their problem. They have told me that a supervisor would call, it has been 2 weeks.
I’m editing my review they called today and ordered the part needed.I’ll update when repair is done.