"Created a beautiful engagement ring for my Fiancé"

The team at Ebony Jewellers were extremely friendly, helpful and flexible when I had a bespoke engagement ring made by them. I would fully recommend their services and I had a great time working & communicating with the team!

"Jewellery alteration"

I wanted an alteration on a piece of jewellery which is now perfect. Kian was super helpful and I would have no hesitation in recommending Ebony jewellers which I will be doing to any friends who are thinking of purchasing jewellery. Thank you.

"Perfect shop "

Ebony Jewellers is a small family business that delivers exceptional jewelry with personal attention. Their skilled artisans create beautiful, unique pieces with passion and expertise. Friendly service, custom designs, and careful craftsmanship make this shop a local gem.
Perfect for those seeking personalized jewelry with real heart and skill.

"Poor service"

Asked for a valuation with a tight deadline for insurance purposes and was assured that it could be done (within 2 weeks). Was given a business card with phone and WhatsApp details. Date passed when I should have heard and so tried ringing. When someone eventually picked up I was told that it would be ready 2 days later than the promised date. No communication and tried ringing again, constantly on and off for an hour and no one picked up. Completely ignored! I tried the WhatsApp number on and off for an hour for the phone to be eventually turned off. They obviously knew someone had been trying to ring. I ended up having to go in and demand my jewellery back, to which I was told they were almost finished with the valuation. I had to ask 3 times to get my jewellery, to which they placed it on the counter with no apology. Poor customer service. Don’t promise a service that you can’t provide, it would have only taken a phone call from Ebony to update us what was happening but instead they chose to ignore me. I have taken my jewellery elsewhere and already had a much better experience. I would not recommend going to Ebony, this has caused me a lot of stress. Also Ebony, don’t give out a business card with contact details if you’re just going to ignore your customers!

"Ebony jewellers outstanding "

Dropped of 2 rings that I had to have cut off in hospital ,I wanted them made into one ring .
Cian went above and beyond to do this for me at a more than reasonable price ….the ring is beautiful and has made me so happy . I cannot thank Cian at Ebony jewellers enough , 5 star service and one of the nicest men I have ever met 😁Thankyou so much

"A lovely purchase of a silver necklace…"

A lovely purchase of a silver necklace which unfortunately snagged on my scarf, upon removal of which, I broke the clasp. Ebony repaired it within a few days, sent a text to say it was ready and didn’t charge me for the repair.
Beautiful jewellers in the centre of Chichester with excellent customer service. Thank you Ebony

"Ebony Jewellers did a very good job…"

Ebony Jewellers did a very good job repairing my diamond ring. Very professional, customer-oriented, friendly and reasonably priced service. Thank you, team and huge thanks to Cian.

"A very friendly family run jewelers who…"

A very friendly family run jewelers who are very helpful.

"5 star service "

Collected my Nan's ring which Cian and team had repaired for me. I've recommended this company for several years based on friends feedback - now I'm able to recommend them based on my own experience. Really easy & pleasant interaction. A trustworthy, family run business. I am sure I'll be back .....

"Bespoke rings"

Cian helped craft 2 beautiful bespoke rings from our late grandmas wedding ring, he listened to our ideas and gave us excellent advice on our design, the result is two beautiful rings for my sister and myself. The service was amazing and very personal, would highly recommend!