"Great off-the-beaten-track holidays"

Always high quality holiday lets with an off-grid twist, really good for finding unique staycations!

"Complete lie"

Complete lie, the photos allude that there is privacy offered by tree coverage and a wide space when in reality the hut is basically built on the road with wide windows showing you off to passers by, unsure how anyone would feel comfortable taking an outdoor shower or enjoying the hot tub here…. And the customer service is an absolute disgrace wouldn’t assist at all. £555 wasted on this property…. And I cancelled!

Please avoid Ffyone Bach, it is not the tranquil dream the website alludes to

Following the below feedback, I am yet to be shown any images that disprove the condition and location of the hut, they use”there’s a road that runs along the edge of the site” to get away with it, but I would consider the ‘site’ the field it’s located in, especially when the photos on the advert completely hide the road and appear the ‘site’ to be surrounded by reams of trees… the most disgusting company I’ve had the displeasure to deal with, it speaks volumes when 63% of the ratings are 1star

"Vouchers taken for booking during covid restrictions"

We were given a large amount of money before covid in canopy and stars vouchers for our 40th birthdays. We had a property booked but we’re not allowed to travel due to covid restrictions. Canopy and stars send one email letting us know we should re book. In the body of this email was somewhere it said ‘rebook with one week!’ I didn’t contact them as everytime I went on there were very few options when I could go, and continuing uncertainty meant I wanted to wait. When I finally contacted them they said I had used my vouchers on my booking. I explained no one could travel then but they said as I had not contacted them they had held the booking and my vouchers had been spend on that trip…even though it would have been illegal to go! They totally shut me down on my requests and just blamed me for leaving it so long. A horrible and upsetting experience. I need to report it formally to ensure other people’s money is not just taken in this way.

"Health Hazzard Toilet."

The way canopy and stars works and their inconsistent standards for the properties they manage is slightly confusing. Looking at the pictures on their website, it would be easy to assume that their standards for choosing properties would result in a positive experience every time. Wrong!! One railway carriage I visited was dark, cold, no lock on the door. Swarms of flies were a constant addition to the break. Upon investigating the toilet area, it became obvious the source of the problem. The “toilet” emptied into a green wheely bin dustbin with no lid on. It was foul, and this was right next to a sink and shower in a dilapidated wooden structure.

"Let Down"

We got given money towards this for a wedding present and I was really excited. Covid hit so everything was cancelled, but I had a limited time to use it. Then Storm Arwen hit on the weekend we were supposed to go so had to cancel and lost 25% deposit of what was a present to us. It is extremely expensive with no flexibility at all. We got given some of the money back as bank transfer and some of it in vouchers (I severely regret not just getting all the money back, but it was a present so I really wanted to use it) and I was nervous to rebook because I didn't want to lose anymore money on bookings that might need changed due to unforeseen circumstances and now the voucher has run out so I lost all the money. If there was more flexibility in bookings then I would have probably felt more comfortable using it. Really sad as it could be so amazing and a lot of the properties look great.

"DO NOT BOOK WITH THIS COMPANY!"

DO NOT BOOK WITH THIS COMPANY!
My partner booked without reading the cancellation policy. His mistake. If you cancel or request to change dates WITHIN 10 WEEKS they only offer to try to re sell the dates. Minus a £50 admin fee. Otherwise, you'll lose the full amount of your stay. Bearing in mind they take full payment before the 10 weeks also. Life happens. Sometimes plans have to be changed and they do nothing towards customer service.
Having worked in hospitality all of my career I have never heard of such a ridiculous policy. AVOID AT ALL COSTS!

"BUYER BEWARE! Don't trust the reviews!"

We stayed at Fallow Treehouse. Whilst it was overall good (comfy bed, good bedding, huge outdoor bath on balcony) we would not return. The four treehouses (currently) on site are not private at all. The access track was directly in front of our 2 large bedroom windows and balcony, and the bath balcony had curtains around it so you weren't seen by 2 of the other treehouses - completely spoiling the idea of bathing under the stars that we had so been looking forward to.
Our treehouse had a number of cleanliness and inventory issues when we arrived which was unacceptable particularly during these Covid times. These issues were partially dealt with quite quickly and professionally by the owners.
TBH, I'm not surprised that there were some issues as there are only 2 cleaners to service all 4 treehouses on each changeover day (11am till 3pm) which is only just one hour per treehouse (2 of the treehouses allow dogs). Things are bound to be missed, but at the prices charged, everything should be perfect.
As requested by C&S following our stay, I did write a review, but noticed that it had not been uploaded to their website. When I asked why, this was their response
"We do not publish 100% of the feedback we receive on the website. We are not an impartial listings site, like tripadvisor or booking.com and as such, we don’t rely on guest comments to help people decide where to go."
So, in conclusion, CAVEAT EMPTOR - aka BUYER BEWARE! C&S will never publish anything remotely negative about a property so you may want to book with companies that are completely transparent.

"Vouchers dont work - expect to be charged and credited!"

Nice properties, however terrible website and customer experience. I was kindly gifted vouchers for C&S. The website doesnt accept them - customer service are unable to apply them. The way they manage this is to take payment and credit is back - unacceptable process and totally defeats the point of a voucher.

I wont be using them again

"Search function doesn't work properly"

Search function doesn't work properly. When you select a date it stills shows properties that don't have a availability, wasted a bunch of time shortlisting places we liked the look of to find none were available. Will just use Airbnb or booking.com

"Great Experience It's A Must To Try"

I booked to stay at Squirrel’s Nest Treehouse through this site,great experience booking easy site to use. We have just come back from our stay and WOW, what an experience. Please don't take into account the bad reviews, try for yourself you won't be disappointed. Yes it's not big but it's a treehouse and shows you on the website the pictures. It's all about the experience, and people want the experience but don't want to pay for it. Watching the squirrels running along the branches of the trees whilst lying in bed is Amazing. The BBQ was a fantastic experience. I would recommend it to anyone.