"awesome custom engagement experience!"

We worked with Sherry and James to create a custom engagement ring and it came out perfectly. They were so kind and helpful every step of the way, and it was amazing to see the ideas translated so well into sketches, renderings, and of course the final product. Our ROEN piece was overall a better product, experience and price compared with some of the more well-known jewelers we had shopped around.

"Roen was fantastic to work with"

Roen was fantastic to work with! They were very helpful in the design process, keen eye for details and really friendly! Ultimately they produced a stunning ring with beautiful craftmanship.

"An engagement ring godsend"

An engagement ring godsend — I have extremely high standards for luxury and it was a long process for my (now) fiancé and I to find a jeweler I loved. When I saw Shay’s video on TikTok about lab grown antique cushion diamonds, I was intrigued. When I spoke to Shay and James, I was sold. They were transparent, informative and when it came time to work on design together, they took every single consideration in mind down to the tiny details. I had to wait a few months before the proposal, but it was well worth it. My ring blew me away and still does everyday. I’m so grateful to have a ring that I’ll cherish forever and hopefully my children and their children will cherish long after I’m gone.

"Very lucky I found ROEN"

Very lucky I found ROEN!

Spent a couple months doing research for our engagement ring, so it felt a bit overwhelming with all the options out there. Ultimately chose ROEN for the price and service and they over delivered on both :)

"The best around"

The best around! Seamless process!

"Quality issues and lack of customer service"

Their gaia hoop earrings appear to have serious quality issues. I ordered a pair that arrived with bent and uneven clasps. Hoping that it was just a one-off issue, I requested to exchange them for another pair. It took a month, and multiple follow-ups, to get Roen to send the replacement pair. They arrived today, and the clasp is partially detached from the hoop, exposing the hollow inside. I'm shocked by both the manufacturing defects and that Roen clearly does not quality check their items. Even more baffling, their customer service response suggests that Roen sees no issue with sending customers $300 earrings that are not fully welded together. The designs are beautiful but if these are Roen's quality standards, I would avoid at all costs.

"Black Friday Christmas gift"

I ordered a pair of 18K gold hoop earrings for my daughter on Black Friday for Christmas. They arrived on time, beautifully packaged, and with supreme quality. She was very pleased. The online ordering process was very user-friendly, and I am very satisfied!

"I had purchased the Astrid tennis…"

I had purchased the Astrid tennis bracelet to start off and was OBSESSED with how the roen team handled everything. There was a little issue with the clamp, but after messaging sherry they had me send it back to get it fixed and the bracelet is PERFECT. I was so happy with the craftsmanship and the customer service provided with my concern I went on to buy the Astrid earrings, LOVED it as well and ended up buying some more for my family members. Everytime I raised a concern with the team members, they were so kind and so helpful and they got it handled quickly. Needless to say I will be a long time customer and will GLADLY encourage others to shop here as well.

"ROEN brought my engagement ring dreams to life!"

I own multiple pieces of jewelry from ROEN and couldn't be more impressed with the quality, design, and customer service.

I recently worked with them to design my dream engagement ring and I love how patient, engaged, and detailed the team was throughout the entire process.

I went to my appointment undecided on a few aspects of my ring design and their knowledgable team was able to make the perfect recommendations for me. My fiance and I are ecstatic with how the ring turned out!

"Amazing Customer Service"

ROEN has amazing customer service. When there was a problem with my original order. Sherrie was very understanding and communicated well every time I had a question.