"Spend your earned money elsewhere"

I was introduced to AC by another company when searching for a conveyancer (Quittance legal services). My transaction with AC has been truly awful. Instructed in January 2020 and still have outstanding documentation and questions (now at end of Oct 2021), and this was just a transfer in ownership of the property. Communication exceptionally poor with many weeks passing between any updates, and these are usually excuses than meaningful progress being provided. Have been passed from person to person and all seem less professional than the last. Impossible to get hold of and appear to be ignoring my number as they answer if I use another phone! Even the partner doesn't seem to care. I have now began a formal complaints process, which they have failed to even acknowledge 2 weeks later.

UPDATE February 2022. Still my complaint has not been managed and the documents (that they failed to realise were needed back in 2020!!) to complete my transaction are STILL sitting with them despite me returning all of these back in December 2021 when their error was realised.

The ombudsman is now involved as I’ve heard nothing since 19th January even though I’ve been promised calls back and I’ve tried reaching out almost daily.

I cannot stress enough how stressful this company are to deal with. DO NOT USE!!!

UPDATE March 2022. Still no progress! Another month has passed and they continue to ignore calls and emails despite having read them as they have said they’ll update me (it’s always a job for a tomorrow that never arrives….)

AUGUST 2022- After doing the leg work myself in finding the answers, the missing documentation required has finally been authorised and submitted to the third party. When I spoke with Leigh he didn’t even know this has happened and two weeks had passed since that happening. The refund offered in December 2021 as recognition of the poor service and my complaint has taken a lot of chasing and is still not been provided in full. It’s still hard to get responses in a timely manor and often passed from Leela to Leigh and back again to deal with things - not at all seamless.

Update Feb 2023. In December 2022 my house was finally transferred into the correct ownership. My experience here has honestly been awful, and after having a very frank discussion with Leela a few days before completion, we finally understood each other! All along I have been told she’s been doing stuff, and she’s told me Leigh is doing stuff and it was really hard to deal with. HOWEVER… right at the end of this all when it came to sending documents to land registry Leigh made a huge mistake in trying to blame Leela for stuff that he had been sitting on for over three weeks but I had emailed showing it was with him. He tried to blame her while she was out of the office (for two days) and made out he was doing me this huge favour by sending it to Land registry. Turns out, would you believe, it’s only him at the form that does this anyway. I told Leela how she was being dragged through the mud behind her back, no one should be treated like that by their director snd owner!!

Looking forward to the ombudsman picking this one up. Leigh Oddy shouldn’t be responsible for anyone’s legal cases. Despite requesting this on multiple occasions I’ve also still not had a completion statement. Basic things are being missed.

"Competent and reasonably priced"

Kate is a top competent, friendly and accessible Conveyancer. She has supported us already in a range of house purchases and it was always a great experience. She is hands-on, helpful, efficient, knowledgeable and fully trustworthy. The communication is always pleasant, too. And all very reasonably priced. Definitely recommended!

"Gina is amazing"

Gina is amazing, I would highly recommend Absolute Conveyancing. Communication between client and Gina is brilliant, very friendly.

"Absolute-ly no issues"

Excellent service from start to finish, absolute-ly no issues. Yasmin was fantastic throughout the process, everything went very smoothly, even though it was a particularly busy time. Would highly recommend.

"Kate from Absolute Conveyancing…"

Kate from Absolute Conveyancing provided me with an excellent service throughout my property purchase; she was very efficient and thorough, as well as friendly and helpful. She was recommended to me by a friend, and I am so glad she was. I too highly recommend her to any prospective property buyers!

"Great service at a great price"

Great service at a great price. Gina the conveyancer was so helpful and made the first time buying experience a breeze. She also helped with minor problems after the purchase had gone through. Always polite, professional and prompt.

"Kate was great and made the purchase of…"

Kate was great and made the purchase of our home easy. Quick response and on top of everything going on.

"I have received the most efficient and…"

I have received the most efficient and pleasant service you could wish for when using a conveyancer. Thank you Leela for excellent service and attention to detail.

"Absolutely Fabulous!"

The service that Kate & Yasmin provided was perfect - keeping us up to date, speed of response and keeping the momentum of the sale going throughout. I would thoroughly recommend the service to anyone needing a professional and effective conveyancing service. Thanks guys, you made this experience as painless as possible....

"All good"

After few initial issues, the conveyancing went all ok. I found Kate Buberlay professional and helpful and was very approachable. I will use them again in future.