"Sadly this was a bad experience with…"

Sadly this was a bad experience with this company. £456.00 call out charge just to look at a pump, which apparently was not the problem but the water softener was. They bye passed the water softener which a few hours later, stopped the water! I left a message on their landline, no call back, so money wasted which I can not afford. Then they emailed me a quote for a new softener and fitting cost over 1k saying that I had a discount. A water softener company (with a much cheaper quote) came out and had a look, the water softener was working perfectly well! The problem was the sump pump which this company had totally over looked, I have since emailed them complaining about this episode but they have ignored me. STAY CLEAR OF THIS COMPANY

"Fixed our drain issue very quickly"

Fixed our drain issue very quickly - would recommend!

"Excellent service in support us with…"

Excellent service in support us with larger contracts.

Quick response, great staff and customer service.

"Great Professional Service"

One of my clients old septic tank had failed, so we called Alton pumps for help, they came out the same day to have a look and advised on the best way forward. A quotation was given and accepted, the tank was pumped out the next day and a pipe repaired. My customer was very pleased. Very professional service. We have used their services three or four times since on different projects.

"Had Alton Pumps team out sort out a…"

Had Alton Pumps team out sort out a blocked drain on one of my properties from the first point of contact with the guys in the office to the engineers that came out and see me. I cannot recommend them enough very fast smooth operation would not hesitate to use them again highly recommended

"Good service"

Good service, quick response. Thanks again.

"Brought my construction project to a…"

Brought my construction project to a skidding halt with wrong information and hugely hidden costs Avoid!

"Beware of very high prices !"

My whole house booster pump failed and I made the mistake of calling them. They were pretty keen to come out and after paying their callout charge (£468 inc VAT) they came, stayed for 5 mins to tell me that I need a new pump. I complained that despite me describing exactly the problem over the phone they wanted to book the visit rather than tell me that probably a new one is required.

They offered to replace the pump with a new one, price quoted for the pump was just over £2200 inc vat when similar ones can be bought for less than £1250 inc vat. They offered to do the installation for about £300 rather than their usual over £600 charge (a half-decent plumber can do the installation in less than 30 mins).

I can not comment on the quality of work since they didn't do any for me but my advice related to their prices is to be EXTREMELLY careful and do your homework. Buyer beware !

"Pump issue finally resolved"

Our pump had been leaking for a while and we could not get to the bottom of the issue. An emergency call out with this company identified the problem and what the solutions could be. Great service and knowledgable engineers. Thank you.

"Fantastic customer service"

Fantastic customer service.

During my house move, I needed to conduct a Drainage/Sewage Compliance survey at very short notice. Despite being busy, Alton Pumps sent someone out a couple of days later. The engineer was prompt, friendly and polite and even organised a discount to be repaid back because the work he actually did was less than expected.

They then organised the Compliance report in super-quick time.

This was amazing service - a pleasure to deal with.