"The girl is amazing she runs the store…"

The girl is amazing she runs the store with complete efficiency and professionalism. The other guy was not helpful at all just sat on his phone the whole time I was there. Would only 4 stars due to this.

"Fantastic"

We could not be happier with our experience of Big Padlock, Ayr. From our initial enquiry staff were friendly, helpful and informative. When we had a delay to taking rental of the unit the staff could not have been more understanding of our circumstances and were very accommodating. The unit is safe and secure and is perfect for our belongings.

"Great service from the team at Halifax"

Great service from the team at Halifax, very helpful and friendly. The best of the Big Padlocks!

"Five Star for great customer care in Ayr"

We found Big Padlock Ayr online (Google search) and contacted them, Annelize (assistant manager) was quick to respond and answer all our questions. It was straightforward to arrange a viewing of the storage facilities and great to meet face to face to discuss our needs.

The storage units are clean, dry and easy to operate, the security system is reassuring and set timings of accessing the storage facility is adequate (7am - 7pm daily). You can drive your vehicle into the offloading bay easily and there are trollies and wheels to help transport your items.

There are various options of payment and the contracts are flexible (with notice period).

As we were provided excellent customer care and felt welcome from the outset, we did not enquire or look elsewhere we visited and signed up…. So far we are pleased with big padlock and cannot thank Annelize enough, she is a wonderful person with great people skills and provides honest advice with options if necessary.

Highly recommend this service to others.

"Very welcoming and great customer…"

Very welcoming and great customer service.

"Fantastic Storage "

I have never used a storage company before and they made it so easy and friendly. Would definitely use them again and recommend them to family and friends.

"From the very start of our emergency…"

From the very start of our emergency storage requirements (turned out of temporary accommodation by a “friend”) Rachel did her very best to ensure that we could stow our house contents safely and accessibly. Rachel was even able to suggest contacts who might be able to help with the carriage.

At every visit Rachel knew who we were and what might be required, particularly when sanity neared and we were able to downsize to a smaller unit.

Now that IS service; friendly, professional and backed by experience.

Big Padlock in Ruthin was clean, secure and available. Thank you Rachel.

"Helpful staff and easy to set up"

Helpful staff and easy to set up. Would recommend, we needed storage whilst moving. Definitely if needed would use again.

"Great and extremely helpful staff"

Great and extremely helpful staff

"Great service"

Great service, very friendly.