"Fantastic service first time I’ve ever…"

Fantastic service first time I’ve ever I used there customer service with a repair excellent job from receiving my unit to returning my unit and No charge that is so kind of them would highly recommend them again thank you

"Pulsar repair - all good!"

Such a great company. I sent a Pulsar NV sight back for repair - great comms and updates. And all done under warranty - an added bonus and no queries. Really pleased - thank you.

"Spypoint trail camera"

I had an issue where a Spypoint cellular trail camera would not communicate with the app, the guys managed to sort this out with a new SIM card and firmware update with just a few emails.
the camera was specifically purchased for a job so to be able to correct the fault without sending the item in was invaluable.

"After sales support"

I recently purchased a second hand Pulsar thermal monocular which still had a valid manufacturers warranty. Shortly after receiving the device it developed a battery charging fault. I contacted Thomas Jacks Ltd and they emailed everything I needed to do and return for a repair under warranty. I received regular progress updates and after approx 2 weeks the device was returned with a brand new battery, all provided under warranty.
If you are unsure whether to purchase from them in case anything goes wrong with the product, take it from me that you are in safe hands.

"Superb customer service"

Superb customer service, highly recommended
Easily 5 stars!

"The highest standards of customer service"

Once again, absolutely first class customer service from Thomas Jacks. Prompt communications and the very highest standards of customer service throughout. Top marks to Paul French and the rest of the Thomas Jacks team.

"Pulsar Thermal repair"

Had to return a Pulsar thermal for repair and was very worried about what might be the bill or even if it was repairable but Paul and his team sorted FOC, wow could not of asked for a better service thank you.

"I have been using Thomas Jacks for a…"

I have been using Thomas Jacks for a few years now with my LINK remote camera when I have had issues. Specifically I have dealt with Paul and he has been exceptional. He is quick in his response, clear and highly efficient. I can not thank them enough for the service they provide and they should be applauded for that.

"Technical Help"

Was recommended to contact Paul for technical advice regarding a remote camera after the manufacturer said it was out of warranty and couldn't be fixed and to buy a new one. Paul managed to fix it within a day! Very knowledgeable and friendly.

"I've had the pleasure of dealing with…"

I've had the pleasure of dealing with Thomas jack's on a few occasions now.

I can honestly say in every instance from their excellent communication never once did I have a query that wasn't replied to.

Their help in listening in the first instance and then responding with solutions to any problems fantastic.

The whole team I could list their names but fear I might miss out someone are commited to customer service of a very high standard.

Five star service from a five star company.

Very highly recommend.

Thanks to all the team at TJs.