"Very professional interaction."

I contacted Trace in hopes of finding the birthplace of my husbands ancestor. After providing as much information as I had to them, I was presented with a proposal. Unfortunately, the cost at this time to trace an elusive ancestor was not in my budget. The account manager, Will, was polite and professional and understood when I had to say no at this time. Hopefully, I’ll be able to use their services sometime soon.

"I am beyond thrilled with the results…"

I am beyond thrilled with the results of Trace genealogy services. It was daunting to hand over $1,500 to them, not knowing if they would really work and provide honest efforts and research for the objectives we both agreed upon. They were better than their word. They provided me consistent updates as to their progress, and then, after my 46 years of dead ends trying to find a lost grandfather--they found him in just several weeks! Not only him, but his family, his parents, grandparents, and with recommendations of where to pick up the trail for further research. It was breathtaking for my family and me to find that all we had assumed about our ancestral grandfather was partly wrong. The only complaint I had about Trace, was that during the process I was never able to get a return call or response to my emails when questions came up during the process, which did create some concern. Other than that, they came through and I would definitely use their services again but establish some agreement of how to get a return phone call or better communication. Perhaps they were just too busy. As for what they did provide, I highly recommend them to anyone who is stuck on tracing an ancestral lineage.

"Perhaps my expectations were too high"

What they did really well was keep you aware of where they were in the process. However, the information was of little value to what I was searching for, and hoping they could track down for me. Perhaps my expectations were too high.

"I got more results then I asked for and…"

I got more results then I asked for and a nice explanation of all they found. I was well pleased.

"What A Gift!"

I’m trying to be totally honest and base my comments on strictly the information gleaned from this magnificent document that you’ve sent to me. I’m fascinated! Totally blown away! I’m an amateur, but I put significant time into doing research on my family. Both my mother and father passed away and probably like many families, I wish I had asked my parents more questions. The information I’ve been able to go over so far is remarkable! Looking at my family’s genealogy and tracing back through all these documents has already brought my family closer together. My brothers and sisters have been completely blown away, as have I, with the accuracy, the information and documentation of everything. I’m positive I’ll have more to say as I get a chance to go through everything. Please realize it’s a lot of information, a lot of discovery, a lot of smiles, a lot of nods of confirmation and a lot of tears. Let me say this and close this way for now; what you’ve done for my family is a blessing! We were already close, but we’ve become even closer and I haven’t even had a chance to go over everything with them yet. Actually, I haven’t had a chance to go through everything myself yet. Thanks again!
Sincerely,
Joseph Oliver

"Couldn't accept proposal"

My experience with Trace was positive, even though I did not accept the proposal. After submitting the initial fee, I received a very comprehensive proposal outlining in detail the steps to be taken and noting that in genealogy research, nothing is guaranteed. Unfortunately, the price was way more than I was willing to pay. That said, I am not suggesting that the proposal was overpriced, but only that it was out of my price range.

"Genealogy research in the Ukraine"

I used Trace to find my maternal grandmother's family in the Ukraine. I was very pleased with the findings, the researcher went above and beyond my expectations. He was very thorough, all supporting research documents were provided to me with translation into English (they were written in Russian and I had requested translation). I had also asked for a description of the historical circumstances that impacted my family and was provided with helpful information and recommendations for books to learn more. The cost of the work was reasonable and the quality was outstanding.

"Trace is a good company"

Trace is a good company. They aren’t the fastest in getting back to you, but the work is quality. I recently engaged them to research some polish records for me and they provided them with a reasonable amount of time.

"Duped?"

I paid the introductory price for 3 separate research projects and had the initial interviews, discussing them at length after spending lots of time downloading information. No one has ever followed up, even after my inquiries! This is very disappointing and makes me feel like I was duped. What happened to your promises to discuss with genealogists and get back to me?

"Supported Answers"

After 10 years of never gaining any ground in my research a whole new treasure trove of information came my way through the efforts of Trace research. Their researchers found records that broke down a "brick wall" and advanced my ultimate goal of finding the immigrant ancestor in Colonial America. They supported every conclusion with documentation and even outlined steps in the next phase of research. I will use Trace again if/when I need to. I have already recommended them to friends.