"The whole experience was superb from…"

The whole experience was superb from start to finish. Both Leanne and Matt were very helpful and professional in their approach. They went the extra mile with their service level and made a tricky repair as painless as possible for us!!
I would highly recommend HTW as all our dealings with them have been a pleasure.

"Very professional and prompt service…"

Very professional and prompt service from the first contact to day of delivery.
Customer service experience was excellent from every member of staff who dealt with us.
I have no hesitation in recommending this company for all Hot Tub requirements.

"Excellent service from a very Professional Engineer. "

I noticed a slow drip coming from a washed plug on the pump. I tried to nip up the plastic plug and sheared it off causing the slow drip to turn into an outpouring. I temporary plugged the hole and emailed Hot Tub World to see if they could send out an Engineer to fix the problem which involved the removal of the broken plug thread from a hard to get to place.

They were able to respond within a few days and Matt their Service Engineer arrived as per the appointed time and was able to fix the problem within an hour. He was very polite and professional and fully knew his subject.

Well worth getting a Professional in to ensure a good job done.

"Highly recommended if you're looking for a hot tub in West Yorkshire"

We traded up from an inflatable "lock down" tub to the "real McCoy" last week. The new hot tub came from Hot Tub World in Huddersfield and they were fabulous from start to finish. Jordan on the sales side was a star and there was no pressure, just good advice. Dawn in the back office sorted out the finance without any problems and the team went above and beyond with the installation, which only took an afternoon despite some tricky access issues. Great work guys!

"Fantastic company to deal with"

Fantastic company to deal with, I went into the showroom in March looking at hot tubs as I wanted to upgrade from my inflatable tub, I was met as I went in by Leanne who let me browse and then gave me some info to take home on the tubs I was interested in. There was no hard sell no pressure, I returned about 3 weeks later and put a deposit on my tub, still had my electric to get in which I got done, and also I still had to put my patio down but they were really happy no rush for me, and today I took delivery and installation by their fantastic team that got it in then showed me how it worked etc and said before they left don't be stuck if you've any questions we're at the end of the phone. All in all a fantastic company I would fully recommend to anyone looking to buy a hot tub.

"Great experience and service"

The team at Hot Tub World are always available to answer any questions we have and offer any advise. They offer a friendly knowledgeable and reliable service both pre and post sale. Having shopped around before ‘splashing out’ on our ‘tub, l am happy to say they are also fairly priced. I wouldn’t hesitate to recommend them, for both their value for money and their excellent pre and post sale customer services.

"Helpful"

Helpful, knowledgeable people. I bought my hot tub many years ago from Hit Tub World. Recently had a full service which was excellent, thorough and very effective.

"Seamless process form start to finish"

Seamless process form start to finish. Within the first year we had a slight issue with a jet which they came out and promptly resolved.

"5 star service"

We ordered our Hot Tub almost two years ago but have only installed it recently due to delays in the completion of our new house build project.
I must praise the patience of the team at HTW and then their speed and professionalism in installing the HT to our sub contractors time demands. All went smoothly and we are now enjoying the tub virtually every evening! Their after sales service has also been good and no question has been deemed stupid. 5 stars all round

"Excellence"

Good products at realistic prices with excellent service.