"Polite"

Polite, listen well an overall excellent experience

"Very poor customer service indeed"

Item described as being in stock on a certain date on website - apparently that was only indicative even though it didn’t say it - simply adding “expected” would have been clearer. Promised that we would receive a text to give delivery time slot which never came. Phoned customer service for an update. No answer but got another department who asked customer service to call me back with the time slot - never heard from them. So- called “white glove service” was 2 guys in a van who were rough as toast and couldn’t have cared less about what they were delivering or how. Item arrived damaged in 3 places so emailed customer service. 24 hours later still heard nothing! Phoned to speak to them to be told that it takes at least 24 hours for them to look at it. When you spend £2500 with a company I do think they could do better. Disappointed!

"Refund process inappropriate"

Gardenman were kind enough to cancel an order after we changed our mind, for this I cannot fault their service..... or at least I thought I couldn’t.

What has really let them down is after 16 days I’m still waiting for a refund for the item.

My order was cancelled while the item was on the delivery van, so I never saw it, and the item was diverted back to their warehouse. Possibly via horse and cart considering it’s currently day 16.

I’ve never had an experience quite like this with any company, be it a small independent business or a corporate monster.

Gardenman if you’re reading this, you’ve let me down. There has been poor communication and when I have reached out your CRM software has let me down because none of the high priority notes added to my case have been actioned.

Please give me my money back.

"Apart from the delivery being later…"

Apart from the delivery being later than originally expected they did keep in contact with me throughout. I’m really pleased with the item I purchased it’s quality is excellent and it looks great. Would buy from them again.

"Garden Furniture Covers"

I received my garden furniture covers before the expected date and they are excellent quality and certainly fit for purpose.

"Absolutely love how stunning our garden…"

Absolutely love how stunning our garden area now looks, thanks to the kind team at Gardenman we got the most gorgeous oval 8 seater dining set, fire pit, loungers, and the bar table and chair sets. We barbecued the other day and invited close family over and the furniture really impressed and was so comfortable. It’s not cheap but you definitely get what you pay for as the quality on our MAZE rattan and Signature Weave is the best we’ve ever seen. The delivery team took it round the back by our pool and put the boxes in our summerhouse they were extremely helpful and called us an hour prior to delivery. So we wanted to reward you on trustpilot with an five star review for your amazing service.

"Garden furniture cover"

Covers came 2 weeks before estimated date very helpful and courteous when ordering happy with covers well made good value

"Delivered promptly and courteously"

Delivered promptly and courteously.
Excellent set, very happy.

"Fast efficient delivery and a well…"

Fast efficient delivery and a well priced product

"Excellent Customer Service"

Excellent Customer Service
Unfortunately I had to cancel my order for a garden sofa set as I no longer required it. I spoke to a gentleman on two occasions with regard to my order and received a full refund on the same day as I finally requested one. I don't normally write reviews although I admit to being guided by them. Garden furniture is expensive and with the delays everyone is facing at the moment a big decision for some of us. In my experience I would not hesitate to use this company again. I can also vouch for the quality of the product as I ordered the same set after being very impressed with one my friend had bought from Gardenman last year.