"Great service and very helpful"

Great service and very friendly, helpful staff. Dealt with both Ryan & Darren and both were extremely helpful.

Ordered 2 items on different occasions and both arrived next day as stated.

I will definitely buy from Gardenman in the future.

Nice to see a helpful, efficient company fulfilling orders.

"False price match advertising"

Went into our local store wanting to purchase some garden furniture.
After finding the furniture cheaper online we asked if they would price match it as it states they have a price match promise on their website.
When I asked about the price match in store the sale guy turned around & said no they wouldn’t be able to price match as they wouldn’t make any profit from the sale.
I don’t understand why they advertise that they price match when they clearly don't - false advertising!

"Don’t buy from this company."

Looking at other reviews I am obviously not alone in considering Gardenman’s service appalling. I ordered, and paid for, a garden parasol in April with a delivery date in June. I still have not received it. Nothing has been communicated to me from Gardenman except when I have contacted them - which is very difficult to do as their Customer Services department does not reply to emails. Tracking my order just results in ever-changing dates and these only relate to when the item will arrive at Gardenman, not with me. I understand about global delivery problems but this level of service is totally unacceptable. Do not order from them.

"Nova Pergola, great service!"

We ordered a Nova Pergola through gardenman at the end of June with an anticipated late august delivery date. This was put back a couple of times due to circumstances beyond their control - their communication was swift and informative and it actually arrived before they’d stated.
On constructing the pergola we discovered that one of the louvres was damaged. We spoke to Chris via email and he couldn’t have been more helpful, locating and dispatching a replacement very speedily. We then realised that actually another louvre was damaged and again Chris rectified this incredibly quickly with no quibbles.
Genuinely couldn’t be happier with the service we’ve received from Gardenman and would use them again in the future.

"Maze Rattan Furniture set"

Ordered on a Sunday night & promptly delivered on the Tuesday. Highly satisfied!

"5 months wait, delivered damaged, now sometime in 2022!"

So the drama with this organisation continues. I ordered an Nova Milano 8 seat Oval Dining Set in May. Delivery was in July, then August, then October. On 1st October Gardenman brought only the 8 chairs and no table! So I sent it back, preferring not to ask my family to eat on their laps. Gardenman said they would phone and didn't, so I phoned today (5th October). After waiting 5 months the table was damaged. They claim they will have to ship a new one from China, no expected date other than next year.
I have now requested a full refund.
I have no words to describe how frustrated and angry this organisation has made me over the last 5 months. Legal action needs to be taken to prevent Gardenman from treating its customers so disgracefully.
FYI Supply Chain seems to be China->Nova (importer)->Gardenman (UK seller)->Mattressman (Logistics/who knows?)->PantherGroup (Courier)
I would never wish anyone to lose their jobs (except the director), but seriously this organisation should not be allowed to trade. Do not risk your money!

"Delighted!"

The Nova Cambridge corner sofa and table set ... this just arrived today and I am really delighted with the product. The delivery men were very helpful and took the largest box away with them. The sofa and bench seats are in perfect condition, but I can't unpack the table yet until assistance arrives, as it's heavy. I ordered it back in June and was informed that delivery schedules were all over the place, so I just decided to be patient as these are very difficult times for us all (the pandemic and Brexit being unprecedented occurrences!)

"Ordered Nova garden furniture yesterday…"

Ordered Nova garden furniture yesterday and it arrived today. Excellent service and product looks good.

"Worst customer experience"

Item delayed by 3 months. Told contact would be made to arrange delivery for a convenient day. This didn’t happen just received a text to say when it was coming. Spoke to customer service who said they would rearrange delivery. This wasn’t done. Emails to customer service just ignored. Unable to contact customer service over the weekend. Panther delivery 24 hour response time. The absolute worst customer service and experience. Should have gone to white stores instead! Same item, same price but excellent customer service!

"Delivery Delays and Terrible Attitude"

I placed an order in April 2021. I paid IN FULL. I was expecting the delivery in June 2021. However, there was delay after delay after delay. I’m still waiting now!!!

I understand delays happen, but not keeping the customer up to date is a CHOICE. Something they CHOSE NOT to do. The only update I got was when I initiated the contact and after a while, my emails were just ignored.

I emailed the Director who gave me yet another delivery date stating he Would email me when the items were in the warehouse. However, since I had no email and the delivery is due tomorrow , I emailed the Director. He ignored my first email so I emailed a little later stating I would be going to Trading Standards.

This was his response :

Alex

2 million emails a day and I haven't read any today
As I'm v busy in the yard.
Your order is scheduled for tomorrow address changed

AK

Andrew Kerry
Director

Considering I paid in full in April 2021 and have been waiting since June for my delivery, I think I have been very patient and the Director of the company thinks it ok to be this rude!

Totally unprofessional and uncalled for.