"Had my money for 17 weeks and still…"

Had my money for 17 weeks and still have no goods
Customer service unhelpful and clueless
They take your money at point of order and then keep fobbing you off with messages of delay after delay.
Better practice would be to take a customer deposit rather than full payment.
Fobbed off today, told unable to transfer a call to someone who can help me.
So frustrated with their service that I am reporting this to Watchdog and BBC Norfolk News. For us this feels like theft if no one will speak to me and give me my refund of goods that have never arrived.

"Garden Furniture"

We bought garden furniture from Gardenman and the service was first class. The delivery drivers were very friendly and helpful. We also gad to buy a base for the cantilever umbrella. I was having difficuty contacting their sales dept and ended up speaking to a very helpful person in their accounts dept who sent a message to the sales team. Within half an hour we received a phone call and were able to discuss and buy the base. It was delivered the next dat free of charge. Excellent service.

"Rattan furniture"

This item is very good. Well made and looks great

"Excellent service in difficult times"

Excellent service in difficult times

"We love our garden furniture"

We love our garden furniture, it is exactly what we had in mind and looks stunning.
Delivery was as promised and the delivery guys were very helpful. Thank you

"Poor Customer Service at moment"

I ordered two garden tables in April with delivery due in July, but a week before they pushed the date out for one table to mid August. I called and asked they cancel that table as I was not willing to wait with risk of further delay. They agreed and promptly refunded me for that table.
The second table was delivered a week after it’s forecast date, which was fine. On opening the box I found several dents and chips, so did not remove the table from its packaging. Emailed photos to customer service on 15th July, no reply. Emailed again a couple of days later, no reply. Phoned them and left a voicemail, no reply. Phoned again on 26th July and got through to someone at “customer services” who acknowledged my two emails had been received and promised someone would get back to me later the same day, no response. Phoned again on Friday 30th July and spoke to someone who told me my call on Monday had been to a call answering service, not Gardenman customer service. Having had such poor response from Gardenman and only damaged goods I asked for them to collect item and issue a refund. They offered collection for Monday 2nd august but could not offer a time slot. Waited in all day and no collection. I won’t waste any more of my time dealing with them I will just seek refund via section 75 chargeback on my credit card.
This company had good reviews when I ordered in April, but looking at more recent reviews I am not alone in the problems encountered. I hope they can get their business back on track

"Hopeless & Clueless"

Hopeless & Clueless
On two separate occasions they took my money but failed to deliver a thing. In the second instance I even had a call to say delivery would be arranged the last week in July. When I called to query it on the Monday after my Friday call; the delivery had slipped 3months! Which of course isn’t their fault…I should be aware of the global situation…thanks Gardenman…their words…
Not a professional company & not worth the hassle; it will take them over a week to process and return funds. Be warned.

"Do not order from this shop!!"

Do not order from this shop!!! I have been waiting for over a month for an incorrect parasol to be collected and for my furniture to be refunded. Every time I call they say I need to firstly have the parasol collected and then they never turn up. Desperate to get my money back and no help whatsoever! Customer service don’t answer my emails or return my calls

"Awful service. Worst ever."

Clearly the good reviews had nothing wrong with the order. Table legs, different sizes, 2 out of 6 chairs damaged. Customer Service absolutely awful, customers are clearly not their priority. Order to delivery, excellent BUT if something is wrong, the most unprofessional and disgraceful service I have ever had.
Still waiting for collection and refund. So frustrating. Appalling service.

"Fabulous quality sunbed set"

Fabulous quality sunbeds! I cannot fault them...perfect looks and soo comfortable!
arrived exactly on time, perfectly packaged, delivered by very helpful and polite delivery drivers.
Isaw these sunbeds on another site originally, but found them cheaper on this site. I cannot recommend them highly enough. Five stars*****