"AVOID Trade price sofas WALES"

Trade price sofas WALES - RIP OFF!!
Sold me a completely faulty sofa, it’s literally falling apart at the seams! When I tried to contact her to resolve the issue, she lied through her teeth repeatedly, promising to help and then blocked me! Now we’re having to go through trading standards! DO NOT FALL FOR HER SCAM!

"Company been trading 30 years can…"

NOTE THESE REVIEWS are for trade price sofas England NOT WALES… where are the original Company been trading 30 years can clearly see these reviews are fake the company know who is doing them but TPS continue to rise above them as smaller company’s are nothing to worry about they are just a blimp in the ocean! TPS continue to
Support local customers schools help with victims help with the homeless We have seen lots of children’s charities they donate to many Welsh kids football and rugby teamsAnd are thanked
company trading for 30 years they must’ve been doing something right!

"Save your money"

Omg don’t waste your money, cushions went very thin quickly, stitching coming undone the base was made of card when I tried to repair it. Apparently the warranty had changed was told 12 months and when I went back it was 12 weeks!!

"I REALLY DONT THINK TRADE SOFA WISHAW…"

I REALLY DONT THINK TRADE SOFA WISHAW DESERVES A STAR,AS GOT MY SOFA DELIVERED IN DEC 2020 AND ITS SINKING,WE ARE NEARLY SITTING ON THE FLOOR AND HAVE CONTACTED THEM NUMEROUS TIMES AND STILL HEARD NOTHING,TRADING STANDARDS ALSO SENT EMAIL TO OUR SURPRISE THEY SAID NEVER RECEIVED,I AM KNOW GOING TO TAKE THIS TO COURT,SO TRADE SOFA SEE YOU THERE

"We ordered a sofa on 3rd July with…"

We ordered a sofa on 3rd July with delivery expected 9th July. Our sofa wasn't delivered on 9th July due to unexpected delays. I phoned Trade Price Sofa this morning and spoke to Suzanne. I found Suzanne really friendly and helpful, she phoned me back a little bit later and arranged delivery for today! My sofa has just arrived and we are really, really happy with it! I came on here to write a review and I got bogged down with reading all the negitave reviews. Our experience wasn't what others have described. I know a few people who have bought from Trade Price Sofas and have been happy with their purchases, for this reason I bought from here without reading reviews on here. People, naturally, tend to go out of their way to write a negitave rewiew but very rarely go out of their way to write a positive rewiew. The only reason I have given 4 out of 5 is because our sofa wasn't delivered on the expected date, however this was resloved by Suzanne very quickly today. All in all, we are very happy with the service we recieved and really happy with our new sofa.

"SCAMMER!"

SCAMMER!
I wouldn’t even give 1 star if I could give zero!
I bought a sofa from these rip off merchants on 26th October 2020, 10 weeks later I had to message them to say that the stitching was falling apart and the sofa was unravelling. She assured me someone would come out and fix it. THEY NEVER DID.
9 MONTHS later still nothing has been resolved and she has blocked me on Facebook! I am now going through trading standards.
ABSOLUTE SCAM! DO NOT BUY FROM HERE!

"I brought 2 sofas from this company…"

I brought 2 sofas from this company last Christmas, it was nothing store but tool the word of the lady owner. As it was meant to be on a flash sale as they do alot of them to draw people in to part with their money so you think you are getting a good deal (You ain't believe me). The sofa is so poorly made it's unreal. The leather is the cheap leather so marks really easily and after about a month the colour fades really badly. The cushion also go flat after about 2 months. They are so cheaply made it's unreal. I now have to buy new sofas from a more reputable company as I will never buy from this company again as you will just be throwing your money down the drain honestly. Don't bother. Pay the extra it will be worth it in the long run.

"First of of can I say that I have had…"

First of of can I say that I have had to give a 1 star for this company. I have never in all my life dealt or heard of such a poor threatening company in my life.

After waiting for my sofa since early March and told by Suzanne that if I pay in full I will receive my goods in two weeks, sounds great as this is exactly the product my wife and I have saved for. 3 months later nothing and no signs of it either.

Suzanne has now refused to speak to my wife regarding our purchase £4189 sofas so we really are devastated as this is our life savings and dreams to finally own our first new side.

I decided to visit trade sofa wales today and simply asked where we were with the delivery of our sofas, Suzanne then threw a load of verbal abuse about my wife and myself using heavy language and extremely insulting words about us.

I left the premises as quickly as I could drive my car out of the car park and parked on the road. I got out of the car to take a photograph of the naming of the Company as my wife usually deal with it and Suzanne walks towards me shouting insults. I can not and won’t repeat what Suzanne said at first but then threatened me with my legs being broken by her husband

I am now waiting for the police to attend in fear of what could happen next even though all we wanted was our dream sofas or if not our money back.

There is so much more I could say but all I hope is nobody will witness what I did.

Please read and think about reviews before buying anything as i have never been so intimidated or threatened in my life and am now over £4000 down with nothing to show for it.

"I ordered 2 x 4 seaters and a chaise…"

I ordered 2 x 4 seaters and a chaise from this company. I placed the order with Alex in the Merthyr store. I paid Alex £2000 deposit and she told me my furniture would be delivered in 10 days where I would then need to pay the remaining £2500. However the following day I was contacted by Suzanne and told I need to pay the full amount of £4500 or the supplier would not deliver, although reluctant to do so
I did as was asked. This was in March 2021. I have still not received my furniture. I have phoned numerous times and told there are issues with foam
Coming into the country by a very rude Suzanne.
On the 12th June Suzanne told me she had a meeting with her suppliers on the 13th where she could inform me of the outcome. Suzanne did not ring me. I rang TPS all day to both stores on the 14th with no answer. I rang again on the 16th where Suzanne told me she had not had the meeting with her supplier as he was “in another meeting”. Suzanne told me she was meeting with him
Later on the 16th. I told Suzanne I would ring her on the 17th and depending on the outcome of her meeting as if there was further delay I would be requesting a full refund. Suzanne told me this will not be possible as one of my sofas has been made and the chaise so I would therefore not be issued with a full refund.

I can concur with previous comments that Suzanne is very rude and threatening. It seems that Suzanne likes to have YOUR money in HER bank account and when you request for YOUR funds to be given back to you as she has not kept to her word of delivering what YOU paid for she becomes very threatening.

Good luck to all future customers.

"THE MOST UNPROFESSIONAL COMPANY I HAVE…"

THE MOST UNPROFESSIONAL COMPANY I HAVE EVER DEALT WITH

Myself and my wife originally went into the Merthyr store on a Sunday and ordered a corner sofa and matching 3 seater sofa. Having originally been told by the girl in the shop they could not do a matching 3 seater she then spoke to the owner on the phone (Suzanne) who confirmed they could do one and as a result we paid for both sofas in full and awaited our 14 day delivery.

We then received a phonecall the following week to advise it was actually not possible to supply the sofas we had ordered and had paid for and asking whether we would like to choose a different sofa. When we stated that we didn't they then called back and informed us that they could in fact do the sofas after all (suspicions raised). They also informed us that delivery would now be £60 as opposed to the £50 stated on our original order form (further suspicions raised about the professionalism of the company).

On the original delivery date the sofas did not turn up despite being told all day they would be with us before 8pm and my wife taking the day off work. The sofas did finally arrive the following afternoon but when receiving delivery we quickly realised the sofas were not what we had ordered and had scatter backs instead of straight backs. The delivery drivers then proceeded to tell us that they don't do straight backs in the style we ordered so we rejected the sofas and they took them back. We then spoke to the Manager of the shop (Alex) later that afternoon and she confirmed it was not possible and took our card details in order to process a refund.

Having then chased a refund for 10 days and told countless times by various staff members that it should be within our account within 5 days this was unfortunately not the case. We were even told by the owner herself (Suzanne) that the refund was on it's way and she also tried to see if we would again like any alternative sofas.

We then called the following Monday and spoke to the owner again (Suzanne) who then confirmed there had been a mix-up, no refund had been processed and the girl who told us about the refund should not have done so as our sofas were still on order and were being specially made so they were not willing to refund us. By this point all trust in the company had been lost, we were originally told the order would take 14 days, and after being told for 10 days that we were getting a refund and it wasn't possible to fulfill our order then we did what any normal people would do and found other sofas!

Suzanne is extremely rude and refused to accept any responsibility for the situation, continually referring to us as "awkward customers" and blaming her own staff for the situation despite even telling us herself at one point we would be getting a refund. The store Manager (Alex) was slightly more sympathetic about the situation and knew a refund had been promised but unfortunately Suzanne would not give her permission to arrange one and that we would have to go through Trading Standards.

Thankfully we have now received a full refund after a stressful, long process going through Trading Standards. We regret not reading all the reviews on Google and Trust Pilot beforehand as we would never have dealt with Suzanne or the company as they quite clearly have a long history of similar sorts of situations. Read the reviews for yourself and stay well away from this company!