"I’ve tried cancelling my subscription…"

I’ve tried cancelling my subscription but when it came to logging into my account (which I use the same password for everything) it wouldn’t let me log in to cancel! I tried resetting my password (even though I knew that wasn’t the issue) and I got no emails from them. I’ve tried live messaging and I’ve emailed them twice (one from the email account used to make the account and another from a different email account which included all my details) but have gotten no replies yet. The service seems awful because by the time they get back to me I’d be charged for the subscription! Im absolutely furious at this point and I’ve had no help whatsoever.

"So so product and condescending staff"

So so product and condescending staff.

I wasn't aware i'd subscribed. Late night swiping on Facebook where I saw the ad for a trial . My own fault for not reading in enough detail. I only noticed my mistake when I saw the 60 pound charge to my bank which considering I'd tried one of the shakes said meh and binned the rest was a shock.

On the same day I noticed the charge a box arrived from dpd. I got straight onto customer services and got through to an agent (whose name I've been asked to remove, I only added it so they don't later ask me who i spoke with) who came across as the most condescending person I've had the joy of speaking to in a while and I also work on phones..

Yes I'm sure there was something on the website that said I was subscribing and I'm sure I'm aware of that. You don't need to say it as if I'm a 3 year old. then I was given the impression that if my box is returned and they deem me worthy of a refund I will get one which just gives me the impression that they're going to say I've in some way tampered with the box despite the fact that I've never opened it again this was all communicated by the tone of your agent.

Anyway DPD coming back to collect the box tomorrow the email does say the return address should be clearly visible though I don't have any kind of shipping label so I have no idea if they will even accept the parcel. then I have to wait an indeterminate amount of time for them to decide whether I am worthy of their refund.

If you're in the market for a very expensive and overly sweet milkshake maybe give these guys a try.

And so nobody feels the need to contact me further asking for more information my order number was A127419212584. All I want is my refund I don't want to be contacted about anything else

Removed a star for asking me to change my review

"Tried the free trial and I’ve got to…"

Tried the free trial and I’ve got to say, wow, it’s hard to find a shake that is milk free and that actually tastes good. No nasty aftertaste, no gritty texture, the strawberry is my favourite, I got vanilla and banana, as I can’t have chocolate. It’s a shame I could only try the free trial, as I’m not in a position to continue, but cancelling was easy as, hopefully I can get the shakes in the future.

"Initial review and thoughts of Abnormal"

I have read through the reviews , some have great concerns - others are quite happy . Hard to take a side just yet as I only received the Free trial. arrived well presented , the main box was personalised with my name , and my meal choices along with ingredients and nutritional values - can't fault them there - every thing seem to be ticking the boxes for now.
Many of the reviewers had issues with cancelling their subscription - and so - I have also cancelled my subscription today - the process was quite easy and doesn't seem to charge me for the cancellation.
The caveat is that if your delivery is in process then you will still be charged for the upcoming delivery - which seems fair - if they already preparing the meals for you then only fair to pay for it .
The fact that its personalised using an algorithm - obviously that is hard to assess - as we can only trust that what they say and do is verified and accountable by the Department of Health & food , and ethical to their standards - is it a scam ? - from a first look - it doesn't look like that at all - they seem to have thought through the look , personalisation and ingredients .
Taste - I haven't tried them yet - tomorrow I will start the trial and see whether its better then competitors . but all for all - at this moment , I can't fault them. Thanks !

"Such a scam"

Such a scam! I didnt change a thing after ordering my free trial as soon as it came I logged on to cancel the subscription... No link no help. Whatsapp a bust no virtual assistant reply, leaving messages for call back over the phone NOTHING even Twitter...nada. WISH I hadnt seen the ad...charging me £60 after losing my job during covid its not right. I ordered this thinking it was a great offer and I wanted to lose the covid pounds. But its a scam product by a scam company that has no way of contacting them! I want a full refund! And no subscription and now I'll always think twice before giving my card details.

"Tastes horrible"

Tastes horrible, even when mixed in a blender it’s still grainy and horrible, like drinking sand no flavour at all

"SCAM - BEWARE it is far from a personalised service-…"

It is not a personalised service- regardless of what answers you give you will get exactly the same nutritional content
Tastes like artificially flavoured Oates which it is!
Horrible aftertaste of sucralose - artificial sweeteners
Avoid like a plague

"This is my second order,think the…"

This is my second order,think the product is great,I use it as an additional meal,to gain weight,so easy to drink,if you add more liquid,I use lactose free milk to mix the powder,will be continuing to use it,and trying the different flavours

"Zero stars for customer service"

The three stars are for the concept and the product, which tastes great. If they were in separate categories, they would get 5 stars each.
However, I wouldn't give any stars for customer service.
Don't get me wrong, I don't expect everyone to work over bank holidays. I don't myself. But when you are told to leave your message and email address and that someone will be online in an hour, you think, ok. As the online chat and WhatsApp seem to be the only form of contact, and as WhatsApp is for my friends and family only, the online chat was the one I went with.
As my first parcel was delivered by Hermes, I thought they could probably be flexible with couriers, so when DPD notified me that they'd be delivering my parcel next week I left a message to ask if, in future, they could change my courier.
There are many reasons why DPD is no good. The main one being that they don't allow you to rearrange deliveries on a Saturday. Or at least, that option was not available on the drop down menu. There was an 'upgrade to premium delivery' option, which I presume is s bit like parcel force's scam - they'll arrange sat delivery if you pay them £12.
I live on my own and have never had a driving license. So I can't go and collect stuff from depots. The local post office closed down years ago, and as I work Mon - Fri full time, wouldn't really be an option in any case. As most of my neighbours also work, bar the retired couple who travel the country in a camper van, choosing a neighbour to accept parcels on my behalf is not an option. I do not have an enclosed front porch, and as DPD have, in the past, refused to redeliver to my own front garden, and won't do Saturday, I had no option but to try again by pretending I did have a porch and asking them to leave it behind the hedge. But I doubt very much that they will. I can't even leave the side gate unlocked in case the gate is left open and my tortoises escape.
So I asked could they use a courier such as Hermes or royal mail in future, because they arrange Saturday redeliveries. And they had already used Hermes before.
All I got by way of reply was sending back to me the instructions I left for DPD, with no explanation at all.
Apart from the fact that these instructions won't work, leaving a package packed in paper for several hours, potentially through driving rain or snow, is asking for trouble.
If they had just said no sorry it's DPD or nothing, I could have accepted that and just cancelled future orders and moved on. But they didn't. If it can't be delivered to me on Saturdays, it can't be delivered, so is no use to me.
I have been back on chat a few times to explain this to them. Each time, I've been asked to leave my email so they can respond, and been told that they would respond asap.
If they don't work on a bank holiday, why not just say so? If they say will reply in an hour or asap, why don't they do it? (Or at least, do so courteously).
So in a nutshell, their customer service stinks, and as they don't use couriers who can / will deliver on Saturdays without charging the earth, the product is useless to me
And now I have told this to my friends and written a poor review, I may actually hear back; but I'm not holding my breath.
Edit - several hours after writing this, I did get a message pointing out that they were aware many customers found it difficult if they could not get Saturday deliveries, but would not be changing their courier. Perhaps at some unspecified date in the future that might be possible. I may be just mean, but it did translate in my head to we realise this is a problem, but don't actually care.
As they pointed out it was a new start up company, there are two other pieces of advice for them. The first is leave email contact as an option; no one expects immediate answers to those, but they do to online chat- that's kinda the point of it!
The second is, don't give DPD tracking numbers on orders, as they did with my trial order, then send it via Hermes, then claim they only use DPD. When clearly, they also do use Hermes.
These things do not inspire confidence.
Plus, the stay abnormal sign off isn't funny the first time, and is extremely old by the second.

"Love the product & the great service 👍"

Love the product & the great service 👍