"SO Good"

After ordering the trial and then my first month’s subscription I’m pleased to say I love this product, so many flavours to choose from but my favourite is just the plain old vanilla it’s so good. I did find I prefer it when I blitz it with ice in my nutri bullet, it makes it so creamy and chilled.

Has a few issues that the Customer team handled exceptionally. I’ll definitely be back for more.

"Avoid"

Avoid! Absolutely clumpy, no matter how many times you shake it was always clumpy and disgusting taste like powder!! Also just charged me £59.99 for a subscription that I cancelled and no one will answer me!! The product is absolutely disgusting would rather drink sick!!

"Average"

The website and product designs are eye appealing, to say the least. When I saw the advert and offer to try 7 meals for a discount, I was interested. I have been wanting to incorporate a meal replacement shake for work as I do 14 hour shifts that are non-stop. I answered the introductory questions and I easily signed up to a subscription, around £60, a bit on the pricey side but I justified it with how good the product looked at the time.

My package arrived, neatly and nicely presented, much like the entire site. I continued to be impressed with the information within the box, layout and even the shake looked pretty nice (though nothing fancy but the theme was consistent).

The product, I.E. the shake, was lacklustre. Nothing inherently wrong, but nothing special. There lies my problem. It is an expensive product, and I expected something a little special to your usual run-of-the-mill shake. I have tried Huel, Whole Fuel ect in the past, these bland oat flavours make you quickly become flavour fatigued (which of course is to be expected as most of these shakes are bulked with oat). Unfortunately, with Abnormal, this was the same. A strong oat flavour, but at that price, I wanted more and expected more with the posh and eye appealing design.

Ultimately, I cannot justify such a price for a product that simply ended up as being quite standard, ironically. If the price tag is justified for the customized nutritional value, for me it was not enough and I need more. 3/5

"Great Product, Great Customer Service"

Hi, I have a busy training schedule and I don’t always have time to prepare healthy meals. Sometimes I just need or only have time, to prepare something quick, that has good nutritional value. I have been using Abnormal for a year or so and have no complaints.

Its easy to order, always arrives on time and it’s not badly priced when you work it out. Over the years I have used a lot of other company products and to be honest it tastes good, whether you mix it will milk, water or anything else and it does not clump up like some powders.

Yes in the early days, I did not get my head around the subscription model, as it is automatic sent out and I ended up with more than I needed. That said, the answer to that was easy, I simply logged on and suspended the order until I need to, it takes all of 5 mins to do it and it takes about 5 minutes to start it up again.

Now for me, the test of a good company, is how well a company deals with things when something goes wrong and how they deal with you as a customer. I’m sure we have all had issues with company’s before and you get fobbed off with excuses and at best, a voucher for a £5, which tells me what they really think about you as a customer.

So a couple of weeks ago, I ordered a box of shakes and a week after, they had not arrived. I simply emailed Abnormal to ask the question “when will it be delivered”. Within 12 hours I had a reply and it came from a real person (Liam Jordan) not from just a auto email from ‘the customer services department’. Not only did they put their hands up about why there was a delay (they are changing over their ordering systems) but there was a sincere apology and a explanation of the steps they were taking to rectify it and a refund of what I paid for the order.

I can see that there are some recent low scores on Trust pilot, but to date, I can say Abnormal have been one of the best companies I have dealt with for a long time and the product is good value and does what it says on the tin…well sachet 😊

"Not a great experience and a scam for…"

Not a great experience and a scam for your money. After you get a trial pack to try, your are automatically subscribe you for the £60 without you knowing it. If it is in there, it is such a small detail that you skip past it. In any way I don’t think it’s fair you subscribe somebody without the person knowing about it. I didn’t agreed to that.
The products are not great either. The taste is ok, but the powder never mixes in enough even after you shake it for about half an hour. I have tried 2 different flavours now and both have the same issue. I don't finish my trial pack without ever thinking to get more. I have tried messaging on WhatsApp, message not read or no reply. I have emailed, no reply. I have tried the online chat, no response or reply. Does anyone work there that I can talk to? With the cost of living crisis, you have taken £60 from my account, without me knowing I had been auto subscribed. But I am trying to get the refund because I paid for something I didn’t have any intention to buy.
Customer service is terrible.

"Avoid"

Order a free trial, never received it, dpd says that they have my details, but not the parcel. It was ordered on the 9th of august. Still waiting for the delivery of the free trial. But surprisingly abnormal.io already charged me for the next delivery, 59 pounds. Contacted them via WhatsApp and email, no response yet. Cancelled the subscription. Very disappointed with the lack of costumer support/not fulfilled delivery.

"Terrible customer service"

Great products, let down by terrible customer service :(

You take payment for 30 meals - a week later no meals have arrived - I contact the company to be told the delay was due to a missing ingredient…..

You should contact your customers to advise them if their meals will be dispatched after the expected date.

I was then told they would be sent out that day on next day delivery.

It is now a further 4 days later and I have no meals and no dispatch email.

AVOID

"Disappointing and expensive"

Tried 6 packets of the Collaslim product during January and February this year and although I religiously replaced the breakfast with the shakes, and sometimes the lunchtime meals, I never experienced any weight loss at all. The taste was quite nice but an expensive product with no results. I’ve looked at the Peptigen+ Age Defying Multi-Collagen but I think having not had any noticeable results with the Collaslim, I’m loathed to waste my money.

"Great taste and packaging"

Great taste and packaging. I prefer this over Huel. Only concern is their subscription model that is not very flexible. Overall I would recommend this to folks who may want to save time and prefer a healthy and tasty food alternative.

"Very inflexible and forces tbe…"

Very inflexible and forces tbe subscription model. Site seems to suffer issues and order date constantly reverts. Try huel