"Scammers "

They charged me 200 dollars when I don’t have an account; I deleted them to stop using the service. They didn’t send any email, and I have nothing from them. Be very careful. I’ve notified my card to start a dispute, but stay away from them.

"Thinkific's integration with Shopify is…"

Thinkific's integration with Shopify is terrible. We create books, professional tools and online courses for therapists. We use Thinkific to host the courses, but do our sales on Shopify where we sell all of our products. Each time I go to connect a Thinkific course with Shopify (through the Thinkific app on Shopify), there is an issue that requires exchanges with Thinkific support. This time around is no different. The Thinkific app shows the status of my new course as Draft, even though it is listed as Published on the Thinkific site. I have contacted Thinkific support 5 times, they say they have referred the issue to the Development Team, but it has been 5 days and I have not heard anything from the Development team. I cannot sell my product if I cannot list it. I am frustrated.

"Still as bad as it was five years ago"

My experience with Thinkific was absolutely dreadful. I cancelled my subscription and received a confirmation email, yet they continued to charge me for two more months through their now-defunct Shopify app. When I contacted support for help, they simply deflected responsibility, telling me to log in and delete my account. This is easier said than done. Thinkific requires you to manually delete every single element within your school before you can close the account. If you, like many, have trouble remembering your specific school URL, you're completely locked out, unable to access your account and therefore, unable to delete it. Their support offered no real solutions, just a frustrating circular loop of 'log in and delete.' To this day, I was unable to delete my account, and no refund...a complete waste of time and money.

"Was on trial when they charged my…"

Was on trial when they charged my credit card for over 100 Euro without any prior notice. Contacted support to cancel, very difficult procedure. Have enough evidence and screenshots showing I was not on any plan. Will now start dispute with my credit card company. Stay away from Thinkific.

"I think this company has the worst…customer service... non-exsistant."

I think this company has the worst communication and horrible customer service. Good luck getting help if you have a problem. I have a course that I can let my good clients take for free. I had to pay $997.00 out of my own pocket so my client could get access. There were supposed to be coupons, but they didn't work

"Unable to Contact Support or Customer Service"

Signed up for a free trial plan, cancelled plan within 24 hrs and they still charged my credit card for the first month. Tried to contact them, but as I cancelled my plan I was unable to log in to use the chat bot. There was no direct phone number or email for contact. The only other option was to book a sales call, yet when they found out I was not a company but an individual they said they could not help me. But they knew I was an individual when I signed up for the trial and being an individual was not an issue then.
No direct phone number or email to call for reimbursement of my money. No way to make direct contact with them.
Very frustrating.
Poor customer service.
Only concerned with sales not actually helping.

"Horrible customer service"

Horrible customer service. Too complicated. I am not going to 'book a call' to talk to you. You book one to talk to me,

"I purchased an online Bible Study from…"

I purchased an online Bible Study from Ascension Press, which partners with Thinkific, on 2/3/25. It states in the description that you get immediate access to the online content. It is now 2/9, and I have not been given access to it. I have emailed and left a voicemail with Ascension, and have yet to hear back from them. This is ridiculous, and unprofessional.

Update: Ascension reached out to me on 2/10 and fixed it themselves. I still wonder what went wrong.

"I’m trying to cancel my subscription…"

I’m trying to cancel my subscription and they are not allowing me

"Excellent platform"

Excellent platform which has made launching my first online course very easy whilst creating a great experience for my customers