"10/10 store"

Fast shipping, good prices.

"Great Service"

This is my second order and I am very satisfied! Thanks for the fast and good service

"Glad I found SMETS"

Great products, well priced, fast shipping, will order again!

"Insupportable de se faire suivre en…"

Insupportable de se faire suivre en permanence lorsque l’on souhaite découvrir des fragrances.
Pire ! On doit demander des mouillettes et le vendeur doit nous faire sentir, avec son regard qui ne nous lâche pas, vive la liberté de sentir ce que l’on souhaite, tranquillement et à notre rythme … vous nous prenez aussi la main jusqu’à la caisse ?

C’est dommage, vous avez des fragrances d’exception, mais cette manière de faire est horrible, ne recommande pas.

"Parfait merci beaucoup"

Parfait merci beaucoup

"I haven’t received my order"

I haven’t received my order

"Wide choice"

Wide choice, fast shipping , all perfect!

" my recent experience…"

I wanted to share my recent experience at your store, which, unfortunately, was quite disappointing. The staff was neither friendly nor welcoming, and I felt judged just for being there. When I asked about a specific perfume and whether it was available as Eau de Parfum, the staff member responded in a condescending manner, implying that I was mistaken, and only mentioned it was available as Eau de Toilette. While I understand that you may only carry one form, this response felt dismissive.

Additionally, I was disappointed with the coffee beans you offer. If you sell perfumes, I believe you should provide fresh coffee beans for customers to refresh their senses. The beans were so stale that I couldn’t use them to clear my olfactory senses while testing fragrances.

Another point I’d like to raise is regarding your gift certificates. I was unaware that they could only be used online, so it would be helpful to clearly inform customers about this before they make a purchase. It’s frustrating that this wasn’t made clear. Lastly, when I made an online purchase, it was mentioned that I would receive two free samples, but unfortunately, I did not receive them.

I also wanted to mention that the delivery experience was quite frustrating. Instead of receiving an email, I was contacted by phone by someone who only spoke French, not English. The conversation was unpleasant, and I had to change my delivery address from my home to my office, as they were unable to deliver at a later time.

The only positive aspect of my experience was the perfume I chose, and I was pleased with the packaging, which was done well.

Overall, I regret to say that I have no desire to return to the store, and I hope this feedback helps improve the experience for future customers.

"Great products, price and fast shipping"

I really like buy my luxury pieces with Smets! Great service and customer support! Fast shipping!

"Exceptional service"

Exceptional service, nice and pleasant store.