"I was told that the current support for…"

I was told that the current support for the migenie product I have is been phased out
On contacting the company to find out more I got a answer to contact sales
This is not my requirement

"Updating MiGenie to Wiser"

I had to update my MiGenie to Wiser and had a discount for the new kit. The new kit arrived quickly. I am 66 years old but it was straightforward to remove the old controller cover and replace it with the new Wiser kit as the front plate just fits over the wired in part. I did have an issue setting up the app. However I was able to contact customer services immediately and a lovely lady talked me through the set up and resolved a minor issue. She also went through the features on the app. I am now able to set my heating schedule to suit me. Very happy with the service.

"Excellent heating control system."

I had my Wiser system installed in August 2022, I had a wiser hub, 11 radiator thermostats and a room thermostat. Excellent bit of kit, using the Wiser App I can operate each individual radiator by my mobile phone.
As I am disabled it is very easy for me to turn radiators on/off straight away without the need to go room to room or upstairs. It's particularly useful when I go out of the house, I turn all the radiators off by just clicking away mode on the app, when I'm on my way back to the house I just click on the away mode again and the heating comes on for all radiators calling for heat.
This system is saving me money too, I turn radiators off when not needed and adjust thermostats to required temperatures when heat is needed/not needed.
I am hoping to move home some time this year and take the system with me, the good thing with this system is that it's very easy to remove to take to my next house.

"Really good support"

Had very few problems with my set up, but the issues I've had have been successfully resolved with a call to the help line. 10/10

"New build home - TRV4's failed after 7 years."

Built our new self build home in 2017 - spent extra on a whole house of Drayton TRV4's for the heating. In 2023 they started to fail - with the control head turning freely without adjusting the valve. In total 7 of the 14 TRV's have now failed in the same way - only 7 years after installation. We would choose any other brand if we had the chance.

"Excellent Support!!"

Excellent help desk (Michael) and we were up and running in no time. Would have been 5 stars but for glitches with both Android and Apple apps (that's why we needed support).
You need to be tech savvy to use these products to their full potential.

"I don't usually write reviews but great…"

I don't usually write reviews but great service and products should be recognised. Needed to confirm my system was compatible with Wiser Thermostat 1 kit. Called and spoke straight away with a wiring support engineer who confirmed it was with one minor modification. Now fitted and although did have some issues getting the hub and the app to talk to each other and with the cloud, now all working perfectly and really pleased. All at 1/3 of the cost of some alternative systems. Well done to all.

"Perfect heating controls"

Great product and excellent customer service

"Support Call"

Have been running a Wiser system for a number of years with no problems so never needed to call support. I needed to today and spoke to Sophie who resolved my issue very quickly and competently. Thank you.

"Smart heating and hot water control"

I purchased a Drayton wiser kit 2 to replace my existing Drayton programmer and fixed thermostat. The change over was easy to accomplish. I had a couple of small issues which were quickly resolved by the tech team at Drayton. Kit 2 enables me to control both heating and hot water; it also means that the original fixed thermostat is replaced by a wireless thermostat sited in the lounge.
So far the system is working well and I am in the process of adding radiator Trv's in order to increase control over the heating system. The system can be controlled by an app on my phone. There are many more features associated with this system, that over time I am going to explore.