"Excellent customer service"

Excellent customer service.
Quickly resolved the issue I had with communicating with my home hub. Courteous and knowledgable technicians

"Superb service from customer service"

Superb service from customer service. I had a problem trying to pair my phone with the heating hub. Eventually the advisers found the problem was they found they had my old email address on their system as I’d changed my email. After I advised them they could change to my new email address everything is now working perfectly. Well done customer service.

"The best company I have ever dealt…"

The best company I have ever dealt with. Their service is exceptional.

"Drayton TRV4 radiator valves."

I had an issue with some of my trv4 radiator valves leaking. I contacted Drayton about it and the gland seal replacement kit and they promptly replied and sent out 8 plus a key free if charge. Very happy with the level of customer service.

"Had problem with app and logging on…"

Had problem with app and logging on emailed wiser and resolved in minutesv

"I had an issue with the app connecting…"

I had an issue with the app connecting with my Digistat-5ADE controller. Drayton sent me an email as soon as I informed themselvestelling me how to reconnect them and it worked perfectly

"Drayton TRV4 radiator valve head"

Fitted Drayton TRV4 radiator valves a number of years ago and recently had problems with a couple of thermostat heads. Wonder the reason so contacted Drayton customer help who were very very helpful and knowledgeable. They sorted me out and pointed out the reason I was having issues, which mainly pointed to leaking stem seals. All working perfect now. Thank you Drayton.

"Rip-off"

Draytin mi Genie - product claimed to be capable of being controlled by app, but app is discontinued.

What a swindle! Central heating controller deliberately discontinuing service to try and sell a newer model.

No way will I buy anything made by this firm again

"Barely works"

Barely works, but heaven forbid you need to change anything.. thermostats seem to have a mind of their own and often inexplicably block the boiler starting for hot water for no reason.
can be okay

"I have a wiser hub 2 channel"

I have a wiser hub 2 channel. I've had it around 2 years. I have used the technical service a few times, when I have changed my router. The service from the technical department is excellent & they are available at weekends. Thank you