"Drayton TVR4 radiator valve heads repaired"

We had two Drayton TVR4 radiator valve heads that separated at the base of the plastic. I contacted Gemma at Drayton who explained that the problem was caused because the glandseals were leaking. I was told that this problem can be resolved and prevented by replacing the glandseals or checking them periodically.
Gemma was very helpful by kindly repairing them and promptly returning them to me. Thank you for an excellent service Gemma!

"Excellent support and commitment to addressing my issues "

Finally decided to report the problem I experienced getting insight+ to complete successfully the eligibility check. Was happy I did, as the support team understood clearly what the issue might be and was able to resolve it following me taking a few steps. My only regret is that I did not contact Schneider support earlier.

"following a swap of broadband provider…"

following a swap of broadband provider I could not get my system to log onto the new router, the assistance received from the helpdesk was brill and they found a resolution within a few emails. great customer service

"Moved into new house"

Moved into a new house with their heating system, no instructions left from previous owner. Contacted Customer Support, they helped me through resetting the system, logging in and reconnecting the devices.

Very helpful, would recommend.

"Wiser Room Thermostat"

Been using Wiser Room Thermostat since the lockdown, excellent product. Now have purchased an Insights IHD together work perfect.
I would hightly recommend Drayton products to everyone

"If you have a problem, Drayton WILL help!"

Been using my Wiser unit for a couple of years without problems. Then I noticed the display unit wasn't showing my correct tarif or unit charge. Shortly afterwards, I realised the display panel was not getting any data from my gas or electricity meters. I rebooted but to no avail. I contacted Drayton help desk and they were excellent in diagnosing the problems. I received a number of messages within twenty four hours of my raising the issue. Shortly afterwards I was asked to send photos of various bits of infomation, mach addresses and the like. This I did and within a short time everything was working again. I had thought of ditching the unit but so pleased I reached out to Drayton for help.

"I had a connection problem connecting…"

I had a connection problem connecting to the Wiser app on my IPhone but it was resolved with the help of the Wiser team and thanks to them I’m back using
It.Thanks again.

"Using system without WiFi. "

I am changing my broadband but my new installation will not be completed when my old one has shut down & I wanted to know if there would be a way to operate the system without WiFi.
Sophie sent me a comprehensive list of instructions to help.
Excellent service.

"So hard to find! So good to get!"

Hi! Yesterday I sent out an email concerning a problem that was causing my wife and I much distress, and which involved the aforementioned Digistat. It was late yesterday afternoon and I was not expecting any response for some time. However at about 0945 this morning I got a call from a young lady in Plymouth who wanted to help. The young lady was called Gemma and she was great! Within about ten minutes our problem was resolved and we could feel the weight lifted straight away. It would be really nice in this day and age to record our great appreciation for your service. Thank you again.👍

"Integrating and IHD (In House Display) to existing system"

I had a support issue whereby my new IHD (In House Display) was not correctly syncing up. I message the support team explained the problem, I received clear advise and instruction on how to extract the diagnostic information, the support team acted quickly on receiving the information and shortly after I received clear instruction on how to reset this was followed up by a further set of instructions to confirm that the pairing was complete.

All the way through this I was treated with courteously and respect by the two support team members that were assisting me. 10 out of 10 for customer service.