"Refund does not include return postage as promised."

I was promised that I would get my postage for the return paid. Now I am told that is not the case. Am still waiting for the refund. As in the past no reply to my emails.
I think the other people who said the service is great must be talking about another company NOT WOLPH.

"I purchased a back pack and did not…"

I purchased a back pack and did not like the design or quality for the price I had paid . I emailed to ‘request ‘ a return , and then returned it within the return period . The item was returned by tracked delivery and received by Wolph … 29 days after they received it I am still waiting for my refund, and 4 days since I contacted them to ask for it when I was told ‘it should have been refunded within 10 days so we will investigate…’ … how long does that take ?! Until the customer forgets ?

"Excellent customer services"

Excellent customer services, very responsive and nothing was too much trouble. Definitely recommend Allison and the Team at Wolph!

"Bag was the worst quality"

Bag was the worst quality, not stitched or lined up and arrived in almost one month !
I can’t even return it as it cos half the bag to return from Australia to the UK. Absolute rubbish and rude !

"The water bottle I ordered arrived…"

The water bottle I ordered arrived smashed. I reported it and it was promptly
replaced, which arrived about 8 days after. The product is very beautiful, so it
was worth the wait.

"Terrible customer service"

Poor quality, terrible customer service and had to get paypal involved to receive my refund over a month later.

"I ordered a backpack for my wife as…"

I ordered a backpack for my wife as gift. Received super fast and product was of fine quality, which was great. We did have to change the colours, which was done rather smoothly. Overall it was a positive experience.

"Terrible, don't use!!!"

Terrible.
Had to chase every step of the way, from delivery to returns to refunds. Still haven't been refunded and it's been months. Don't buy from this company!!

"Shipping goods from China but they don’t tell you that"

They don’t tell you anywhere that they ship their products from China. Still waiting from my delivery its been more than two weeks and the item hasn’t left China. They claim to ship within 48h and arrive in the UK within 7 days. Shady company with a nice website. I will never use again.

"They seemed like a good company with a…"

They seem like a good company with a Nice website But be warned You will ONLY find out if The item is in stock is 3 Days or more after You bought it...... You can't make this stuff up. The only reason this is not a one-star review is that they said I can get a refund or a replacement. but due to how it's phrased it seemed I have to do it myself and I bought it without an account for the website, and they didn't say how. (They shipped a similar item but its taking 2x the shipping time they said already so i only bumped the review to 3 stars)