"Fast service and reasonable costs"

Fast service and reasonable costs

"Very Helpful service"

Pleasant and helpful on the phone order was clarified and dispatched very quickly and arrived safely

"Very efficient"

Very efficient. Product delivered ahead of schedule. They kept their word, great communication Everything you could want from a company!

"Good product"

Good product, prompt delivery.

"Great product"

Great product, very responsive, helpful and quick despatch. ++

"Excellent service from Ana"

Excellent service from Ana. Swift delivery to Scotland. Easy to assemble. The stove’s v rusty but I know that’ll come off once we use it. But a shame no instructions come with the stove.

"Thank you firehouse"

Thank you firehouse! Jon received his smoker oven after the company enabled a gift voucher system on their website so family members could contribute to his birthday present. He has built the oven and is very impressed with the quality, not used it yet but looking forward to it! Very good customer service with a nice note to say happy birthday with the delivery and a free cover tor it too.
Thank you
Ruth & Jon

"Who’s fault is it - ??"

In the springtime, we thought about garden eating. Heh, I know it’s Scotland but maybe global warming will take our averages above 10 degrees.

We chose the complete Forno garden package. Paid up front and prepared by using the scheduled delivery time to plant aromatic herbs and refurb the garden furniture. We had completed the purchase on the basis of a promised delivery date...........and so the story starts!

I am not sure who is really responsible, but 4 months after the delivery date we were still discussing missing items despite another franchise offering “in stock” delivery. I have given this review two stars, only on the basis of the customer service team being so pleasant. The unit has been used but not enough to garner expertise in wood fired cooking and definitely not in pizza making. I think video training is essential with hints and tips from the professionals.

My suggestion would be to either tie down Denmark on delivery or look at the other franchise holders in the uk and shop around.

Oh, and I blame Brexit, Covid, indy Rev2, Climate change ..........but never poor business models!

"Morso Forno and accessories"

So… I ordered Morso Forno and various accessories. I have to say I eventually got everything delivered (over 6 months!) the delays were more related to delays in stock coming from Morso rather than Firehouse. Also no additional deliveries for the staggered shipments. Communication with Ana was rapid and efficient and stayed on top the outstanding accessories. Between Firehouse and Morso the customer service was efficient and a damaged item was instantly replaced.
The Morso Forno is a solid piece of hardware that is also aesthetically pleasing. I have very much enjoyed using it for more than just pizzas!
Thank you Ana and the team for your assistance with this purchase.

"Order was processed quickly and…"

Order was processed quickly and delivery too just few days.