"Great service and amazing product"

Great service and amazing product

"Excellent service"

Excellent service, my barbecue arrived very quickly. I had an issue with payment (not their fault) but the staff dealt with it promptly. Excellent value for Kamado Joes!

"Very professional and friendly service"

Very professional and friendly service

"Not that this will make any difference"

Not that this will make any difference, I was only going to order a fire (not with the cooking option) I only ordered through yourselves because off 1. delivery time 2. a free cover & 3 the free pizza set. Fire was late, the fire cover only came this week (4 months after the fire) and you sent me a free meat set as your pizza sets were delayed by 6 months - frankly a disaster experience. If I had more time on my hands I would be taking you to task on this. Based on the above if you are a credible company I look forward to receiving the pizza set in the post - It is nearly 6 months now!!

"Masterbuilt 800"

Although there was a delay in supply, we were kept up to date with helpful, friendly service by Firehouse-Uk. I’d definitely buy from them again

"Great products but don't trust their…"

Great products but don't trust their offers! I had my oven delivered was advised the supposed free accessories would be delayed which I was happy with however they ran over some 2 months being delivered! If I hadn't had chased them so much I would be very surprised I would have got them at all. I had to buy a pizza peeler and oven cover separately so by the time I got them it was a waste of time.

"Excellent product and delivery."

Excellent product and delivery.
Unfortunately due to Covid and Brexit the order was delayed and then a small mistake made with one of the items, but the service was at all times really excellent. Ana from the sales team always replied to emails promptly and arranged for the wrong item to be collected and the correct item delivered within 48hrs. Thank you!

"Good customer service"

Good customer service to deal with shipping delay to part of order.

"Excellent service"

Excellent service, communication was superb
Highly recommend

"Lack of communication during the sales…"

Lack of communication during the sales process led me to believe the company was fake.

Considering I spent so much money I would have thought the customer experience would have been better.